Technical Solutions Specialist

2 days ago


Oslo, Oslo County, Norway Merck Gruppe Full time

About Us

At Merck Gruppe, we are passionate about enriching people's lives with our innovative solutions in Healthcare, Life Science, and Electronics. Our colleagues across the globe love collaborating to break barriers and explore new possibilities.

Your Role:

As a Field Service Engineer, you will be the technical backbone of our Lab Water Solutions business, providing top-notch service and support to our customers. Your key responsibilities include installing and commissioning lab water purification systems at client sites for optimal performance from day one. Regular maintenance and servicing ensure systems run smoothly, and you diagnose and repair issues efficiently. Providing exceptional customer support and training empowers clients to maximize their systems.

Key Responsibilities:

  • Expertly install and commission lab water purification systems.
  • Perform regular maintenance and servicing to keep systems running smoothly.
  • Diagnose and repair issues swiftly.
  • Provide exceptional customer support and training.
  • Manage work orders and service documentation in our CRM system.
  • Oversight of spare part management.

Requirements:

  1. Technical bachelor's degree or equivalent technical certifications.
  2. Strong technical background in field service, especially with lab equipment.
  3. Excellent problem-solving skills.
  4. Customer-focused with great communication skills and a service-oriented mindset.
  5. Flexible to travel outside Oslo and work in remote areas of Norway.
  6. Collaborative team player who can also work independently.
  7. Lead generator, identifying opportunities for new hardware, consumables, and service contracts.
  8. Digital mindset.
  9. Valid driver's license and fluent in both Norwegian and English.

What We Offer: We celebrate all dimensions of diversity and believe it drives excellence and innovation. We are committed to creating access and opportunities for all to develop and grow. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to make a difference.

We're looking for curious minds that see themselves imagining the unimaginable with us.



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