Educator and Customer Experience Specialist

1 week ago


Oslo, Oslo County, Norway myGwork - LGBTQ+ Business Community Full time

About Us

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Our company, lululemon, is a leading performance apparel brand that specializes in yoga, running, training, and other athletic pursuits. We're committed to creating transformational products and experiences that support individuals in their personal growth journeys.

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Job Summary

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The Educator role is a critical component of our success as an organization. Educators are responsible for delivering exceptional customer service, providing top-quality product education, and embodying our community and culture values.

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Key Responsibilities

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  • Provide personalized assistance to customers, ensuring a seamless shopping experience.">
  • Analyze customer needs to offer tailored solutions and support.">
  • Deliver comprehensive product education, highlighting the value and benefits of our offerings.">
  • Facilitate efficient transactions, execute omnichannel programs, and maintain store standards.">
  • Maintain a dynamic presence on the sales floor, engaging with customers and addressing store needs.">
  • Address customer feedback, collaborate with store leadership to resolve issues, and implement solutions.">
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Working with Others

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  • Foster a respectful, inclusive team environment by embracing diversity and promoting inclusivity.">
  • Build supportive relationships with colleagues, contributing to a positive work atmosphere.">
  • Collaborate with team members to ensure excellent customer service and effective store operations.">
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Operations

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  • Perform product presentation tasks, adhering to company standards.">
  • Utilize in-store technology to enhance store operations and provide exceptional customer experiences.">
  • Ensure a clean, luxurious store environment by performing cleaning tasks as needed.">
  • Maintain a safe work environment by understanding and adhering to safety policies and procedures.">
  • Comply with applicable policies, procedures, and laws or regulations.">
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Key Skills and Qualifications

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  • Inclusion & Diversity: Creates an inclusive environment that values diversity.">
  • Integrity/Honesty: Behaves with honesty, fairness, and ethics.">
  • Guest Experience: Enjoys connecting with and assisting customers.">
  • Personal Responsibility: Accepts accountability for actions and is dependable.">
  • Self-Awareness: Aware of how words or actions may impact others.">
  • Collaboration and Teamwork: Works effectively with others to achieve goals.">
  • Enthusiasm: Excited about own work and looks for ways to make it engaging.">
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Eligibility

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  • Must be legally authorized to work in the country where the store is located.">
  • Must be 18 years old or older.">
  • Must have proof of Right to Work and evidence related to local legislative requirements (EMEA only).">
  • Must be able to travel to assigned stores using personal transportation methods.">
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Availability

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  • Will to work flexible schedules including evenings, weekends, and holidays.">
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Other Willingness Requirements

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  • Willing to work in an environment with bright lights and loud music.">
  • Willing to move throughout the store to assist customers and complete tasks.">
  • Willing to lift boxes weighing up to 30 lbs (13.6 kg).">
  • Willing to work collaboratively and independently.">
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Job Assets

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  • Education: High school diploma, GED, or equivalent.">
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Beyond the Paycheck

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We care for and invest in our employees' well-being, offering extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development opportunities.

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Note: Availability of these benefits may vary based on location and employment type; certain eligibility requirements apply.



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