Educator and Customer Experience Specialist
1 week ago
About Us
">Our company, lululemon, is a leading performance apparel brand that specializes in yoga, running, training, and other athletic pursuits. We're committed to creating transformational products and experiences that support individuals in their personal growth journeys.
">Job Summary
">The Educator role is a critical component of our success as an organization. Educators are responsible for delivering exceptional customer service, providing top-quality product education, and embodying our community and culture values.
">Key Responsibilities
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- Provide personalized assistance to customers, ensuring a seamless shopping experience.">
- Analyze customer needs to offer tailored solutions and support.">
- Deliver comprehensive product education, highlighting the value and benefits of our offerings.">
- Facilitate efficient transactions, execute omnichannel programs, and maintain store standards.">
- Maintain a dynamic presence on the sales floor, engaging with customers and addressing store needs.">
- Address customer feedback, collaborate with store leadership to resolve issues, and implement solutions.">
Working with Others
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- Foster a respectful, inclusive team environment by embracing diversity and promoting inclusivity.">
- Build supportive relationships with colleagues, contributing to a positive work atmosphere.">
- Collaborate with team members to ensure excellent customer service and effective store operations.">
Operations
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- Perform product presentation tasks, adhering to company standards.">
- Utilize in-store technology to enhance store operations and provide exceptional customer experiences.">
- Ensure a clean, luxurious store environment by performing cleaning tasks as needed.">
- Maintain a safe work environment by understanding and adhering to safety policies and procedures.">
- Comply with applicable policies, procedures, and laws or regulations.">
Key Skills and Qualifications
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- Inclusion & Diversity: Creates an inclusive environment that values diversity.">
- Integrity/Honesty: Behaves with honesty, fairness, and ethics.">
- Guest Experience: Enjoys connecting with and assisting customers.">
- Personal Responsibility: Accepts accountability for actions and is dependable.">
- Self-Awareness: Aware of how words or actions may impact others.">
- Collaboration and Teamwork: Works effectively with others to achieve goals.">
- Enthusiasm: Excited about own work and looks for ways to make it engaging.">
Eligibility
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- Must be legally authorized to work in the country where the store is located.">
- Must be 18 years old or older.">
- Must have proof of Right to Work and evidence related to local legislative requirements (EMEA only).">
- Must be able to travel to assigned stores using personal transportation methods.">
Availability
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- Will to work flexible schedules including evenings, weekends, and holidays.">
Other Willingness Requirements
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- Willing to work in an environment with bright lights and loud music.">
- Willing to move throughout the store to assist customers and complete tasks.">
- Willing to lift boxes weighing up to 30 lbs (13.6 kg).">
- Willing to work collaboratively and independently.">
Job Assets
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- Education: High school diploma, GED, or equivalent.">
Beyond the Paycheck
">We care for and invest in our employees' well-being, offering extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development opportunities.
">Note: Availability of these benefits may vary based on location and employment type; certain eligibility requirements apply.
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