
ServiceNow Solutions Architect
19 hours ago
About the Role
We are seeking an experienced ServiceNow solutions architect to lead our ITSM and ITAM initiatives. As a key member of our team, you will be responsible for designing and implementing scalable, secure, and aligned ServiceNow solutions.
Responsibilities
- Architectural Design & Strategy: Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions. Define and enforce best practices, standards, and guidelines for ServiceNow development and integration.
- Solution Implementation & Integration: Lead end-to-end implementation of ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, Knowledge), ITAM (Hardware & Software Asset Management). Integrate ServiceNow with third-party tools and enterprise systems.
- Scripting & Development: Create custom ServiceNow solutions and workflows for various business needs, focusing on integrations and automation. Leverage ServiceNow APIs, web services, and Orchestration capabilities to extend platform functionality.
- Support & Troubleshooting: Troubleshoot complex technical issues related to ServiceNow configurations, customizations, and integrations. Support ServiceNow upgrades, patches, and ongoing enhancements with minimal disruption to business operations.
- Stakeholder Management: Engage with key business stakeholders to gather requirements, provide regular project updates, and present technical solutions.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next.
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