ServiceNow Solutions Architect

19 hours ago


Oslo, Oslo County, Norway Infosys Limited Full time

About the Role

We are seeking an experienced ServiceNow solutions architect to lead our ITSM and ITAM initiatives. As a key member of our team, you will be responsible for designing and implementing scalable, secure, and aligned ServiceNow solutions.

Responsibilities

  1. Architectural Design & Strategy: Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions. Define and enforce best practices, standards, and guidelines for ServiceNow development and integration.
  2. Solution Implementation & Integration: Lead end-to-end implementation of ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, Knowledge), ITAM (Hardware & Software Asset Management). Integrate ServiceNow with third-party tools and enterprise systems.
  3. Scripting & Development: Create custom ServiceNow solutions and workflows for various business needs, focusing on integrations and automation. Leverage ServiceNow APIs, web services, and Orchestration capabilities to extend platform functionality.
  4. Support & Troubleshooting: Troubleshoot complex technical issues related to ServiceNow configurations, customizations, and integrations. Support ServiceNow upgrades, patches, and ongoing enhancements with minimal disruption to business operations.
  5. Stakeholder Management: Engage with key business stakeholders to gather requirements, provide regular project updates, and present technical solutions.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next.



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