Field Service Coordinator

2 months ago

Drammen, Viken, Norway Wärtsilä Full time

Transforming the Future of Maritime Services

Wärtsilä is a pioneering technology company that is shaping the future of sustainable societies through innovation in technology and services. We are seeking a highly motivated and organized Field Service Coordinator to join our team in Drammen or Bergen, Norway.

About the Role

As a Field Service Coordinator, you will be responsible for managing a diverse range of international service projects related to the maintenance, repair, and upgrades of our maritime customers' vessels. Your primary objective will be to ensure timely and effective resolution of technical issues, maintain customer satisfaction, and promote a positive experience with the ANCS brand.

Your Key Responsibilities

  • Manage the full scope of service projects assigned to you, coordinating multiple service jobs simultaneously in a cost-efficient way.
  • Nurture customer satisfaction by acting upon feedback received and analyzing service record files.
  • Coordinate Service Orders from order acceptance to invoice payment.
  • Act as the first point of contact for customers, internal stakeholders, and outsourced agents during project execution, following up and reporting on the status of work orders.
  • Ensure that Service Engineers, parts, and tools are available on site, requesting travel documents and booking hotels as needed.
  • Ensure completeness and processing of orders, job files, and closes orders when technically complete.
  • Contribute to the implementation of process optimization and tool improvements.

What We Expect from You

  • Experience working in a service organization with demanding customers and a dynamic work environment.
  • Strong organizational, structured, and proactive approach to finding solutions and a positive mindset.
  • Disciplined, assertive, and excellent communication skills in Norwegian and English, both spoken and written.
  • Technical or maritime background or hands-on experience with electrical and/or automation systems is a plus.
  • Good knowledge of MS Office and an ERP system (preferably SAP).
  • Team player who seeks the best solution for all parties, not just their own perspective.

What We Offer

We offer a highly motivated and dedicated team that shares the same desire to succeed and have fun. We seek to nurture talent and personal growth both mentally and technically, providing opportunities to further develop your skills and competencies within an international working environment. We offer excellent primary and secondary terms of employment and a healthy work-life balance. We foster openness, respect, and trust, with a culture described as down-to-earth and decisive.

Contact & Next Steps

We look forward to receiving your job application, together with a Curriculum Vitae, through our careers portal. We aim to keep you updated throughout the process. For further questions on this position, please reach out to us.

  • Maritime Operations Coordinator

    1 month ago

    Drammen, Viken, Norway Wärtsilä Full time

    As a Maritime Operations Coordinator at Wärtsilä, you will play a key role in ensuring the smooth operation of our service projects. Your primary responsibility will be to handle and resolve customer inquiries, providing timely and effective solutions to technical issues. You will be the focal point for customers seeking assistance, managing a diverse...

  • Global Service Operations Coordinator

    3 weeks ago

    Drammen, Viken, Norway Wärtsilä Full time

    Company OverviewWärtsilä is a leading technology company that enables sustainable societies through innovation in technology and services. With a strong presence in the Marine and Energy markets, we strive to push the boundaries of engineering and technology to create a more sustainable future.

  • Navy Navigation Project Specialist

    1 month ago

    Drammen, Viken, Norway Wärtsilä Full time

    Job Description: We are seeking a skilled Navy Navigation Project Specialist to join our team at Wärtsilä. As a key member of our team, you will be responsible for participating in engineering tasks, such as documentation and software development, as well as equipment deliveries and services. The location for the position is in Drammen, Norway. Your work...

  • Marine Navigation Systems Engineer

    3 weeks ago

    Drammen, Viken, Norway Wärtsilä Full time

    Unlock a Career in Marine NavigationWe are seeking a skilled Marine Navigation Systems Engineer to join our team at Wärtsilä.About the RoleThe successful candidate will be responsible for participating in engineering tasks, including documentation and software development, as well as equipment deliveries and services. As the point of contact for customers...

  • Product Management Strategist

    4 weeks ago

    Drammen, Viken, Norway Prysmian Group Full time

    Product Manager for NEK606 CablesWe are seeking a skilled Product Manager to oversee the development and management of our NEK606 cable products in Drammen, Norway. This role will be key in driving product development efforts, collaborating with R&D and sales teams, and ensuring our offerings align with market needs.About the Role Serve as technical focal...

  • Product Management Strategist for Oil

    2 weeks ago

    Drammen, Viken, Norway Prysmian Group Full time

    About Prysmian GroupWe are a leading company in the cable and system solutions industry, with a strong presence in the global market. Our commitment to innovation and quality has made us a trusted partner for customers in various sectors.Salary InformationThe estimated annual salary for this position is €80,000 - €100,000, depending on qualifications and...

  • Field Service Coordinator

    4 months ago

    Drammen, Norway Wärtsilä Full time

    Field Service Coordinator Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. We want to transition the...

  • Quality Engineer

    3 weeks ago

    Drammen, Norway Prysmian Group Full time

    Prysmian is looking for a Quality Engineer for the Drammen production site. As a Quality Engineer, you will have a broad range of quality duties which includes both hands-on and coordination work. Together with the quality, R&D and production team you will work to ensure that the products meet the quality targets that Prysmian and their customers...

  • Product Management Specialist

    2 months ago

    Drammen, Norway Prysmian Group Full time

    We are now looking for an Product Management Specialist (Oil & Gas) To join our team in Drammen, Norway. In this role, you will serve as a key technical focal point for products manufactured at our cable production facility, with a particular focus on the NEK606 cable standard for the Oil & Gas market. You will be responsible for impacting product...

  • Product Management Specialist

    4 weeks ago

    Drammen, Norway Prysmian Group Full time

    We are now looking for an Product Management Specialist (Oil & Gas) To join our team in Drammen, Norway. In this role, you will serve as a key technical focal point for products manufactured at our cable production facility, with a particular focus on the NEK606 cable standard for the Oil & Gas market. You will be responsible for impacting product...

  • Data Center Technician

    1 month ago

    Drammen, Norway RM Staffing B.V. Full time

    Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision...

  • Project Engineer, Navy Navigation

    4 months ago

    Drammen, Norway Wärtsilä Full time

    Project Engineer, Navy Navigation As ANCS (Automation, Navigation & Control Systems) , we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies we have...