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Retail Store Leader
2 weeks ago
We strive to foster a culture of excellence in retail, driven by innovative ideas and customer-centric values. As a key member of our team, you will play a pivotal role in ensuring the success of our stores.
The ideal candidate will be responsible for leading a team of sales advisors, visual merchandisers, and managers to deliver exceptional customer experiences and achieve outstanding sales results. Your leadership skills will be crucial in creating a positive work environment, promoting employee development, and driving business growth.
Key responsibilities include:
- Providing top-notch customer service through styling advice, product knowledge, and store experience
- Analysing sales data and taking ownership of store performance
- Leading and motivating a team to achieve excellent service standards
- Recruiting and training new team members
- Identifying talent and developing career paths for team members
- Overseeing store operations, including delivery, stock management, and inventory control
To succeed in this role, you must possess strong leadership skills, a passion for delivering exceptional customer experiences, and the ability to adapt to changing circumstances.
Required skills and qualifications include:
- Good understanding of KPIs, selling reports, budgeting, turnover, and workforce hours
- Knowledge of Health & Safety standards
- Understanding of store operation routines
- Fluent in English
- Good knowledge of best practice in employee relations
