Operations Excellence Manager

2 days ago


Oslo, Oslo County, Norway Timely Full time

We prioritize user privacy - all activity information is kept strictly confidential and is never shared with anyone but the user. Timely is backed by some of the leading venture capital funds in Europe.

This role is perfect for someone with experience in operations roles, who understands how time tracking impacts business outcomes, and who is passionate about creating engaging customer education strategies that drive product adoption and retention.

Key Responsibilities:
  • Develop and Execute Education Strategies
    • Create learning programs that align with customer needs, demonstrating product value and ensuring engagement through creativity and a user-first approach.
    • Develop and execute educational strategies to drive product adoption and retention.
  • Leverage Data for Tailored Education
    • Analyze user behavior and segment customers to deliver highly relevant educational content.
    • Monitor adoption trends and use data to spot where users struggle with adoption and craft resources to solve those issues quickly.
  • Build a Customer Community and Advocate for Success
    • Create a knowledge hub where users find answers, share experiences, and learn best practices.
    • Tell success stories that show Timely's business impact, sharing them as inspiration for other users.
    Requirements:
    • Industry Expertise & Customer-Centric Mindset
      • Proven experience in operations within consultancies, agencies, or SaaS businesses, with deep knowledge of customer challenges in key markets.
    • Exceptional Communication (Written & Verbal)
      • Skillful at conveying complex ideas clearly, building strong relationships, and tailoring content to diverse audiences.
    • Educational Content Creation & Community Building
      • Proven ability to create engaging, instructional content, and foster an active, engaged community that supports users throughout their journey.
    • Project Management & Collaboration
      • Strong organizational skills to manage multiple projects efficiently, working cross-functionally with teams to ensure educational programs are aligned with business priorities.
    • Creative Problem Solving & Data-Driven Approach
      • Adept at thinking outside the box and leveraging data to optimize educational programs and engagement strategies.
    • Technology Fluency & Adaptability
      • Understanding of time-tracking solutions and how they optimize business operations. Comfortable adapting to new tools, technology, and evolving customer needs.


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