
Digital Experience Lead
5 hours ago
At Fortum, we strive to power a world where people, businesses, and nature thrive together. Our goal is to create superior digital offerings and experiences for our customers.
We are looking for a talented and passionate Digital Experience Lead to join our Marketing Technology Solutions unit. This role will support various projects to enhance digital customer experience, digital marketing smartness, market-leading design, and user-friendliness.
About the Role:
- Lead the design vision and strategy across various projects, ensuring design and UX excellence.
- Design and iterate on our digital customer journeys to ensure a smooth and efficient customer experience across relevant touch points.
- Contribute to developing the service design domain within the Marketing Technology Solutions.
- Support initiatives across customer journeys in Fortum Consumer Solutions, ensuring a professional and coherent experience in line with brand guidelines.
Requirements:
- Strong understanding of service design principles and methodologies.
- Proficiency in using tools for service design, such as journey mapping software.
- Strategic thinking and the ability to align service design with business goals.
- Bachelor's or Master's degree in Design or a related field.
- At least 5 years of design experience and a successful track record.
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