Field Engineer

8 hours ago


Oslo, Oslo County, Norway TN Norway Full time
About the Role

We are looking for a Customer Support Expert to join our team at TN Norway. As a Customer Support Expert, you will play a critical role in delivering exceptional customer experiences through proactive issue resolution and effective communication.

Key Responsibilities
  1. Analyzing customer issues and developing effective solutions, often involving on-site installation, diagnosis, and repair of complex equipment and systems.
  2. Communicating technical information to non-technical stakeholders, demonstrating strong interpersonal and written communication skills.
  3. Maintaining accurate records of customer interactions, troubleshooting steps, and resolutions, using tools such as call tracking systems.
  4. Collaborating with internal teams to share best practices, update documentation, and enhance overall service quality.
Requirements
  • Minimum 2+ years of experience in technical support roles, preferably in a similar industry or environment.
  • Strong understanding of software engineering principles, including coding languages and protocols.
  • Ability to work effectively in a fast-paced, dynamic environment, prioritizing multiple tasks and deadlines.
  • Continuous learning attitude, staying updated with emerging technologies and products.


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