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Customer Experience Specialist

3 weeks ago

Oslo, Oslo County, Norway beBee Careers Full time

Job Summary:

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  • The Customer Experience Specialist is responsible for creating a positive and engaging experience for guests in our retail stores.
  • They are experts in providing top-quality customer service, product education, and support to meet the needs of our guests.
  • This role requires strong interpersonal skills, product knowledge, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Guest Experience
  • Interact with guests to ensure a great guest experience by assessing their needs and providing customized solutions.
  • Provide technical product education by articulating the value and benefit of products.
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely transactions and executing market-relevant omnichannel programs.
  • Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
Working with Others
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
  • Perform product presentation tasks according to company standards.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

Key Skills & Core Values:

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
  • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
  • Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
  • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
  • Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging.