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Norwegian Public Safety Network Operator

3 weeks ago

Oslo, Oslo County, Norway Motorola Solutions Full time

We are proud to be a part of Motorola Solutions, a global company committed to helping keep people safer everywhere. As a Norwegian Public Safety Network Operator, you will play a vital role in supporting public safety agencies and enterprises by monitoring and handling alarms and incidents 24/7/365.

Key Responsibilities:
  • Monitoring Nodnett transmission, base station, control room, and core network elements.
  • Alarm identification and interpretation.
  • Prioritization of alarms and incidents.
  • First-line investigation support.
  • Operation within a structured ITIL framework.
  • SLA agreement compliance.
  • Fault escalation and communication.
  • Customer relationship maintenance.
  • Field technician support.
  • Escalation and emergency procedure understanding.
  • Ticket information management.