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Front Office Operations Manager

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Oslo, Oslo County, Norway beBee Careers Full time

We are seeking a skilled and experienced Front Office Operations Manager to oversee the smooth running of our hotel's front office department. This is an exciting opportunity for a motivated and organized individual to take on a key role in delivering exceptional guest experiences.

Job Description

The Front Office Operations Manager will be responsible for overseeing the daily operations of the front office, ensuring that all aspects of the guest journey are delivered to the highest level. This includes managing the front desk team, handling guest complaints, and maintaining accurate records.

The ideal candidate will have excellent communication and leadership skills, with experience in a similar role. They will be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

  1. Lead the front office team to deliver exceptional guest experiences.
  2. Manage the day-to-day operations of the front office, including staff supervision and performance management.
  3. Handle guest complaints and resolve issues in a professional and timely manner.
  4. Maintain accurate records, including guest information and hotel operations data.

This is a challenging but rewarding role for someone who is passionate about delivering exceptional service and has a strong focus on operational excellence.