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Customer Support Expert

3 weeks ago

Bergen, Vestland, Norway TN Norway Full time

TN Norway is a company that connects people and information across the energy value chain. We are looking for a Customer Support Expert to join our team and assist our customers with their challenges related to our DaWinci application.

About the Role:

This role involves providing top-notch support to our customers, ensuring they receive timely and effective solutions to their issues.

Responsibilities:
  • Communicate with customers through our support portal
  • Classify and categorize reported issues
  • Work with Product and Professional services teams to resolve issues

We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support.

Requirements:
  • Proven experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Strong attention to detail and organizational skills