Keyholder - Customer Experience Specialist

1 week ago


Bergen, Vestland, Norway H&M group Full time

Fostering a culture of inclusivity and diversity, we welcome applicants from diverse backgrounds and perspectives. As a customer-facing representative, you will play a vital role in shaping the shopping journey of our customers and delivering exceptional service.

About the Role:
  • As the Key Holder, you will support the management team in achieving sales targets and deliver operational excellence.

You will be responsible for creating a positive work environment, leading a team of sales assistants, and overseeing store operations. This includes processing deliveries, managing store opening and closing routines, and maintaining high standards of customer service.

Your ability to take independent initiative, address business and customer demands with efficiency and effectiveness, and communicate clearly and concisely is essential.

In this role, you will contribute to building a well-functioning team and stay up-to-date with the latest trends, customer needs, and competitor activity to maximize selling and the customer experience.



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