Customer Success Automation Trainee

Do you thrive on using innovative tools, leveraging technology to deliver client value, and shaping the future of software that thousands of people rely on every day? 

At Finago, we're setting a new standard for financial & human resources software across the Nordics. Our mission? To become the most customer-centric business software company out there. To succeed in our goal, we're now looking for a Customer Success Automation Trainee to help us make it happen. 

As our Automation and AI Trainee, you will play a key role in improving and further developing internal workflows. You will work at the intersection of operations, technology, and organizational development, with the goal of reducing manual work and increasing efficiency in employees' daily tasks. Our solutions are used daily by many internal users, and your role will be to make internal processes smarter, faster, and more scalable through automation and artificial intelligence.

We are looking for someone who enjoys experimenting, learning, and taking ownership—someone who wants to build, test, and iterate using AI.

Your key tasks and responsibilities include: 

• Applying AI and automation to improve customer-facing processes

• Designing and developing AI-powered solutions with minimal manual interaction

• Building and iterating on AI chatbots using existing platforms and GenAI tools

• Exploring new ways AI can enhance efficiency, quality, and user experience

• Collaborating with Customer Success and Tech teams to turn ideas into working solutions

The focus is on learning by doing, curiosity, and continuous improvement.

Internship period:  May–September (flexible) - Adapted to your academic schedule and availability
      Internship vacation is included and agreed upon with your nearest leader

Salary: NOK / month

There may be opportunities to start later or continue part-time beyond the main internship period.

We are looking for a motivated and growth-oriented student or early-career professional to make a positive impact on our customers. To succeed in this role:

• Your studies are in a related field such as Engineering, Economy, or Computer science
• You have strong communication skills in English and Norwegian.
• You have a proactive mindset and a strong desire to continuously learn, grow, and excel in your role.

Join our growth journey: Work with over 800 passionate teammates across Finland, Sweden and Norway at a friendly, flexible, and evolving tech company. 

Own your path: Grow in the direction that fits your ambitions while bringing new ideas and helping us improve. You'll be supported by your team, everyday opportunities to learn in your role and unlimited access to LinkedIn Learning.

Make a meaningful impact: Every day, tens of thousands of customers rely on us to keep their businesses running. And we show up - not only for our customers, but for the planet. We're honored to stand in the top 5% of the most sustainable companies in the world. 

We're eager to connect with great people, so don't wait until the last day to send us your application Apply as soon as possible, because we might kick off the screening process already during the application period. 

Here's how our recruitment process goes:

• First Interview: meet the team lead
• Second Interview: opportunity to dive even deeper into the role 
• Offer & Contract: time to make it official 

Any questions on your mind regarding the process? Reach out to us anytime at we're happy to help. Please note: due to GDPR, we can't accept or process any applications via email. Please submit your application only through our recruitment portal. 

If you're ready to do more of what you love and help shape the future of our business software, send us your application today  

At Finago, we specialize in innovative HR and finance software solutions. Our solutions empower you to do more of what you love - backed by expert guidance, innovation, and a commitment to keep you ahead in a changing world. We're trusted by hundreds of thousands of companies across the Nordics, and we're just getting started. Our mission? To become the most customer-centric business software company. We're not just building software; we're changing the game. Together, let's shape our Nordic success story.