Service Operations Manager

In July 2024, D2L Acquired H5P to reinforce its dedication to providing powerful learning experiences to transform learning around the world. H5P, is one of the most used EdTech solutions in the world with more than nine-figures end-users. At H5P group we take pride in overseeing the development and maintenance of two integral components: open-source version of H5P and our cutting-edge SaaS offering.

At H5P Group We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P, which has grown to become one of the most widely used Ed-tech solutions in the world. Our team and organization are expanding, and we are excited to welcome a new 
Service Operations Manager
. This role opens up as our current manager steps into new responsibilities within the company—creating an opportunity for you to make a big impact and shape the future of our Service operations.

As our new Service Operations Manager at H5P Group, you will be at the center of delivering robust, scalable software that powers interactive learning for millions worldwide. You will collaborate with developers, QA engineers, designers, and product managers to ensure smooth releases and exceptional reliability.

Please note this is a hybrid position based out of our office in either Tromsø or Oslo.

How You Will Make an Impact:

• Own the release pipeline
  : Manage deployments and optimize CI/CD processes for speed and stability.
• Manage software upgrades and releases:
   plan, execute, and document releases across multiple platforms
  ,
  conduct practice releases and rollbacks, maintain release logs, and ensure smooth recovery when needed.
• Champion quality:
   drive automated and manual testing strategies, including regression and post-release testing, to maintain high standards
• Release preparation & QA:
   Review release components during staging, perform diffs to detect unexpected changes, flag undocumented configuration changes, and check for required infrastructure updates.
• Release notes
  : Create and distribute monthly release notes to communicate changes and updates clearly.
• Infrastructure tasks
  : Accountable for end-to-end AWS infrastructure operations, encompassing patch application, cost oversight, and performance target setting.
• Solve complex challenges:
  Provide third-level technical support for critical issues and guide root-cause analysis.
• Continuous improvement:
  report on progress, improve internal processes, and develop monitoring tools and dashboards.

What You'll Bring to the Role:

• Educational Background:
   Degree in Computer Science (or a related field) or an equivalent of experience/training in a relevant industry to ours.
• Release Management Expertise
  : Extensive experience leading and overseeing complex software release cycles across multiple platforms. This includes strategic planning, execution, risk mitigation, documentation, and rollback strategies for high-impact environments.
• CI/CD & Quality Assurance
  : Hands-on experience with CI/CD pipelines, automated testing, and regression/post-release testing to ensure high-quality deployments.
• Cloud & Automation Expertise:
  Strong experience with AWS infrastructure management and Infrastructure as Code (IaC) tools such as Cloudformation, AWS CDK or Terraform. Ability to independently handle infrastructure automation and implement best practices for reliability and scalability.
• Problem-Solving & Support:
  Strong troubleshooting skills for third-level technical support and root-cause analysis of critical issues.
• Observability & Performance Monitoring:
  Skilled in developing monitoring tools and dashboards, tracking AWS costs, and setting performance targets.
• Process Improvement:
  Demonstrated ability to improve internal processes, maintain release logs, and ensure compliance with best practices.
• Communication & Documentation:
  Proven experience creating clear and comprehensive release notes, maintaining accurate documentation, and reporting progress effectively handling these tasks consistently over time and in complex scenarios.
• Must be based in or willing to relocate permanently to Tromsø or Oslo (Norway); potential travel between offices for onboarding and workshops. You will have the opportunity to work with great colleagues in a pleasant and modern office, centrally situated in Oslo or Tromsø.
• Please Note:
   The position requires a clean criminal record, relevant candidates must submit documentation of this.

We also value if you have (but not a requirement):

• Familiarity with PHP, , and web technologies to troubleshoot and support real-time application environments.
• Prior experience with H5P.
• Engineering & Team Leadership: Proven ability to lead technically complex initiatives while managing and growing high-performing teams. Experience recruiting, mentoring, and guiding engineers, combined with hands-on involvement in infrastructure, automation, and release processes.

What We Think Motivates You:

• Driving the success of complex software releases and ensuring systems run flawlessly.
• Working with cutting-edge cloud infrastructure and automation tools to deliver scalable solutions.
• Leading improvements in processes and performance while solving challenging technical problems.
• Collaborating with talented engineers and cross-functional teams to make a global impact on learning technology.
• Taking ownership and responsibility in a role where your decisions directly influence reliability and quality.

Applying for the position

Before applying, make sure you upload an up to date resume and include some information of why you want to apply for this role and why you believe you would be the best fit for the role. We try to do our best to ensure a quick and timely application process and process applications as they come in. The deadline for applications is 
November 30th
.

What it's like working at H5P Group and some benefits and perks that you might find attractive:

• Competitive compensation for the duration of the contract
• The opportunity to join our fast-growing team and have a great influence on the future of H5P .
• Be part of changing the future of interactive content.
• Flexible work hours and remote work options (Flextime with core time from 9:00 - 15:00).
• Highly efficient work environment, goal-oriented, and high-spirited
• Social Events. We're a social and inclusive team that enjoys spending time together beyond work — whether through company events or informal get-togethers. You'll feel part of the group from day one.
• You will have great opportunities for career development through internal workshops, training and various work tasks.
• The ability to influence the development of our products, and a place where you will quickly see the impact of your work.
• Lunch contribution and free snacks
• Fitness room at work in the Oslo office that employees are free to use.
• Exceptionally engaged, dedicated, and highly skilled colleagues.
• Being part of H5P means joining the D2L family—a global organization of over 1,000 talented professionals. This opens doors to exciting cross-team collaborations and gives you the chance to grow your career, explore new roles, and make an impact far beyond your immediate team.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at 

 and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.