IT Support Technician

At Promon, we protect the apps people rely on every day. Our award-winning application shielding solutions are trusted globally across finance, telecom, healthcare, and beyond. Behind the scenes, our IT team plays a vital role in ensuring that the tools, systems, and infrastructure that power Promon are reliable, efficient, and secure.

This is your chance to join the core of Promon's operations as an IT Support Technician, where you'll keep our IT systems running smoothly, support our people across the globe, and ensure we have the right technology in place to grow securely and sustainably.

The Role:

As our IT Support Technician, you'll play a key role in Promon's IT support function. From managing day-to-day support requests to overseeing logistics, hardware lifecycle, and supplier agreements, you'll be at the heart of making sure our employees have the tools they need to succeed.

You'll maintain and run our ITSM system, ensuring tickets are handled effectively, processes are documented, and IT operations are reliable. This is a hands-on role with a wide scope. One moment you'll be troubleshooting a technical issue, the next you'll be coordinating with suppliers. You'll need strong communication skills, an organized approach, and the ability to balance technical know-how with service-minded support.

We're looking for someone with proven hands-on IT support experience, who thrives on solving problems and keeping systems running seamlessly. You're as comfortable working with end users as you are with IT systems, networks, and hardware.

Must-haves:

• Solid experience in IT support functions.
• Experience with IT systems and tools.
• Experience with MDM (Mobile Device Management) and RMM (Remote Monitoring & Management) solutions.
• Experience with networking.
• Ability to document and maintain IT support processes.
• A proactive, service-oriented mindset—ready to help and solve problems hands-on.
• Fluency in Norwegian and English language.

Nice-to-haves:

• Knowledge of the ITIL framework.
• Experience managing software licenses and license frameworks.
• Familiarity with MS Azure, MS Windows, and Apple macOS.
• Experience working with client hardware (PCs, phones, peripherals).

• Ensure smooth day-to-day IT operations.
• Maintain the ITSM system, handling support tickets, documenting processes, and ensuring high-quality support delivery.
• Coordinate with suppliers and manage agreements, invoicing, and logistics.
• Oversee the hardware lifecycle, from procurement to retirement.
• Provide hands-on support for users across Promon, troubleshooting issues and ensuring timely resolution.
• Collaborate with the IT Team and other stakeholders to align on needs, changes, updates, and problem-solving.
• Maintain and operate logistics support, ensuring hardware and IT needs are met efficiently.

Why You'll Thrive As A Promoneer:

At Promon you'll be at the forefront of game-changing technology, contributing to world-leading, future-focused innovations. Your contributions will help shape the future as we relentlessly pursue groundbreaking solutions that redefine industry standards.

Promon is planning on significant growth in the coming years. While we are growing, so will you as we encourage and support your passion, curiosity, and goals

You will work with some of the world's best app security experts and mobile security thought leaders.

Get inspired, chat with our fun and engaging international team - share travel stories, cultural differences, and strange things to eat, while learning more about the world

We love to celebrate - whether it's birthdays, team wins, reaching milestones, or the joy of holidays, we embrace the spirit of celebration that brings our team closer together.

We value Trust as the foundation of our relationships, foster Curiosity to drive innovation, infuse Fun into our daily work, and inspire Ambition to achieve excellence in all we do.

Where You'll Work:

Due to the nature of this role, we're looking for someone ideally based near our Oslo office in Vika (or excited about relocating here) who's happy to spend at least three days a week with the team in the office.

Employment at Promon is contingent upon a satisfactory verification of a general background check, including education and employment verification. Any background verifications will be obtained with written consent from the individual.

Promon is an equal-opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.