Sales and Service Coordinator

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.

Do you love supporting customers, engineers, and sales teams so that every delivery, installation, and follow-up happens seamlessly? If this sounds like you, keep reading  At Topcon, we're driving innovation in medical technology, precision equipment and technical solutions across the Nordics and beyond. To keep our customers', experience exceptional, we need an organized, communicative, and proactive professional Sales and Service Coordinator to keep everything connected from sales to service to logistics.

What You'll Do

As a Sales and Service Coordinator, you'll be the central operational hub for our team in either Norway or Finland, ensuring that our customers, field engineers, and sales teams are always connected and aligned.

You will:

Be the first point of contact for customers and internal teams, handling inquiries and service requests with professionalism and care.

• Coordinate sales orders, installations, and deliveries, making sure every step of the process:  from quote to invoice; everything running smoothly.
• Schedule and support field engineers, keeping calendars, documentation, and logistics on track.
• Monitor stock, shipments, and spare parts in collaboration with our logistics and European operations teams.
• Support financial processes, issuing invoices, monitoring payments, and resolving discrepancies.
• Document and report customer interactions, service activities, and operational data to support continuous improvement.

Who You Are

You're an organized problem-solver who enjoys taking ownership and bringing structure to complex operations. You are confident managing multiple priorities, keeping stakeholders informed, and finding solutions before issues escalate. You'll thrive in this role if you are:

• Service-minded: you understand that great coordination drives great customer experiences.
• Analytical and detail-oriented: accuracy and follow-through are second nature to you.
• Communicative and collaborative: you connect naturally with colleagues and customers alike.
• Comfortable with change: you adapt quickly to new systems, processes, or customer needs.
• Independent and team-oriented: you manage your own work but value being part of a connected Nordic and European network.

You have a professional with a solid background in sales, service coordination, or operational administration, ideally within a technical, medical, or industrial environment. Your qualifications and experience should include:

• A Bachelor's degree (or equivalent experience) in Business Administration, Economics, Operations Management, or a related field.
• 3–5 years' experience in a similar role, such as Sales Coordinator, Service Coordinator, or Operations Administrator and, ideally, in an international setting.
• Hands-on experience with ERP and CRM systems (SAP, Salesforce, or similar).
• Solid understanding of order-to-cash, service scheduling, and logistics coordination processes.
• Strong financial and administrative awareness, including familiarity with purchase orders, invoices, and payments.
• Fluency in English and Norwegian or Finnish (both written and spoken).

If you're ready to bring your coordination skills, customer focus, and operational expertise to a growing Nordic team Join us and be the driving force that keeps our sales, service, and logistics moving seamlessly across the Nordics. 

Please indicate your preferred work location (Norway or Finland) when applying.