Vice President Customer Services – Seatex

7 days ago

Trondheim, Trøndelag, Norway Kongsberg Full time 120,000 - 180,000 per year

Kongsberg Discovery – Customer Services is seeking an operational and self driven Vice President to lead our Seatex service organization. Seatex is a key part of our Customer Services (CS) division, and in this role, you will be instrumental in shaping the future of our global service operations for advanced technology based products and solutions.

We are looking for a leader who thrives in a dynamic, international environment and care about providing exceptional customer experiences. You will be responsible for driving field service excellence, optimizing global resource utilization, and developing our customer support strategy in close collaboration with product divisions and sales teams.

Applications will be reviewed on an ongoing basis.

Key Responsibilities

  • Lead and optimize CS - Seatex P&L performance
  • Drive growth and customer satisfaction through strategic service initiatives
  • Coordinate and streamline global service operations
  • Develop and deliver new and improved services and service revenue models to strengthen market reach
  • Support Sales & Marketing with insights and installed base analysis
  • Set and execute service strategy aligned with Seatex and overall CS goals
  • Ensure efficient resource utilization through cross-training and capacity planning
  • Collaborate with product divisions to ensure quality project execution
  • Contribute to lifecycle management and product maintenance prioritization

Qualifications

  • Leadership experience in customer support operations (preferably global))
  • Commercial mindset and customer orientation
  • Ability to execute on strategic mandates and foster a growth mindset within the team
  • International experience and cultural agility
  • Fluent in English, both written and spoken
  • Willingness to travel
  • Preferably based at Kongsberg Discovery sites at Pirsenteret in Trondheim

Note: This position may require security clearance from the Norwegian National Security Authority. For more information, visit

Personal Attributes

  • Strategic thinker with the ability to translate vision into action
  • Strong communicator with clear and structured messaging
  • Inspiring leader who empowers and develops people
  • Proactive and accountable with a hands-on approach
  • Collaborative mindset and team-oriented attitude

We Offer

  • A safe and inspiring work environment focused on sustainable solutions
  • Opportunities for professional and personal development
  • A dynamic and international workplace
  • Meaningful challenges and career growth
  • The chance to contribute to our mission: Protechting People & Planet

    Watch our video

For more information, please contact:

Halvard Sagdahl

Executive Vice President Customer Services

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Kongsberg Discovery develops and delivers world-class connected sensors and smart robotics for marine, research, and naval applications. Our Customer Services division ensures aftermarket excellence through upgrades, support, and close collaboration across Kongsberg's divisions.

WORLD CLASS – through people, technology, and dedication

Seatex is a division of Kongsberg Discovery and provides resilient navigation and situational awareness solutions to commercial and defence customers globally. In total Seatex has some 200 employees at Pirsenteret

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