Dynamics 365 Business Analyst/Functional Consultant

Dynamics 365 Business Analyst/Functional Consultant

Microsoft Business Group

Permanent Employment - Oslo, Norway

Join a team of passionate thought leaders in a dynamic and collaborative environment Cognizant Microsoft Business Group's Business Applications team is hiring now and we're looking for our next Dynamics 365 Business Analyst /Functional Consultant to join us. The role has an immediate start and would be on a permanent contract.

The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.

Why should you work at Microsoft Business Group?

Multi Award Winning Business

Official and Award-Winning Microsoft Partner

Award Winning Databricks Partner

Official GitHub Partner

Cloud Native Organisation

Growing International and Diverse teams

Hugely collaborative environment, where ideas and knowledge sharing is actively encouraged

Private Medical Insurance

Employee Assistance Programme

Income Protection Cover

Death in Service Cover

Group Personal Pension Plan with enhanced employee contributions

Flexible Working and Working from Home

Enhanced annual leave allowance

We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds

What impact will you have in this role?

The ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications.

What will the Dynamics Business Analyst/Functional Consultant be doing day-to-day?

Communicating effectively and transparently with your colleagues and clients

Collaborating in teams made up from both partner and client colleagues

Estimating, planning and managing your own work to priorities

Preparation and facilitation of user workshops

Perform cost-benefit analysis and ROI for proposed systems

Work with end-users to understand requirements and document them

Provide a solution summary to clients that can meet their requirements

Write detailed Business Requirement, Gap fit analysis and Functional Design documentation

Define functional design for Power Platform and Dynamics 365 customer engagement first-party apps

Work with Designers, Developers, and product SME's on the project to ensure solutions built meet requirements

Working with technical developers of Azure and Power Platform pro-dev components to make use of those in your solutions

Participate in testing to ensure the functions developed fulfil the business requirements

Prepare detailed training guides and user manuals

Deliver Training to clients and end-users

Getting involved in sales activities

What type of experience does the Dynamics 365 BA/Functional Consultant need to be successful in this role?

Overall 10+ years of IT experience

Must have 4+ years of experience as Business Analyst with Microsoft Dynamics CRM

Strong understanding of Microsoft Dynamics 365 & experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365

Strong client facing communication skills

Experience of providing Pre-Sales demonstrations

Experience of defining solutions on the Power Platform: Power Apps, Power Automate, Power Virtual Agent

Understanding of when to use Dataverse (common data service) and Dataverse for Microsoft Teams platforms

Experience of designing solutions in one or more of the Dynamics 365 customer engagement first-party applications: Sales, Customer Service, Field Service, Marketing, Sales Insights, Customer Insights, Customer Service Insights

Used to working in iterative deliveries, scrum or agile

Experience of turning need into solution ideally, but not necessarily, in a consultancy

The ability to explain complex and technical things simply

Curiosity, talent and the skills to learn more

Intelligently solving problems

What education and certification credentials are needed for this role?

Educated to degree level or equivalent

Certification in one of the following is highly desirable

MB-210: Microsoft Dynamics 365 Sales

MB-230: Microsoft Dynamics 365 Customer Service

MB-200: Microsoft Power Platform + Dynamics 365 Core

PL-200: Microsoft Power Platform Functional Consultant

And ideally certification in one of the following:

MB-240: Microsoft Dynamics 365 Field Service

MB-220: Microsoft Dynamics 365 Marketing

Does the role require travel?

We encourage our team members to meet with our customers in person for at least 20% of the time they are working together. Sometimes this requires travel outside of normal working hours.

Security Responsibility:

All employees must act in accordance with New Signature's corporate security standards.

EMPLOYMENT ELIGIBILITY

Cognizant Microsoft Business Group requires candidates to prove eligibility to work in the UK. Offered candidates may be asked to complete a background check as permitted by applicable employment regulations. Depending on the requirements of the job, these record checks may include any or all of the following education verification, employment verification, drug screening, and criminal record check.

ABOUT THE COGNIZANT MICROSOFT BUSINESS GROUP (MBG)

The Cognizant Microsoft Business Group (MBG) has a singular purpose—advancing your cloud modernization journey with focus, simplicity and scale. The Microsoft Business Group is an end-to-end Microsoft-centric cloud solutions and managed services provider that leverages extensive experience and IP to deliver constant innovation and business value, powered by the Microsoft Cloud platform. We are designed to reflect how you think about cloud transformation from a platform native perspective. Our dedicated experts and trusted blueprint deliver your digital difference through the Microsoft Cloud: Azure, Microsoft 365 and Dynamics 365. We turn digital potential into real business performance at speed.

Who We Are

We are the destination employer for Microsoft-committed professionals, providing depth of specialization and differentiated career paths. We have authentic conversations, build connections and grow careers while centering ourselves around our employees. We are a global team of certified consultants across all relevant technologies, coupled with cloud focused advisory consultants. With our supercharged talent, we are the world's best Microsoft partner. We prioritize investing and expanding.

EQUAL EMPLOYMENT OPPORTUNITY

As a Global Cloud Transformation Consultancy business, the Cognizant Microsoft Business Group (MBG) understands diversity and inclusion in the workplace brings benefits to our customers, our business and most importantly, our people. We are committed to being an inclusive employer and we provide equal employment opportunities to all employees and applicants for employment.

The Cognizant Microsoft Business Group (MBG) prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other factors protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including all aspects of the recruiting and employment life-cycle at Cognizant Microsoft Business Group (MBG).