Team Manager, Loading

3 days ago

Trondheim, Trøndelag, Norway Kongsberg Maritime Full time

To further strengthen our team, we are looking for a Team Manager to join us here at Kongsberg Maritime in Trondheim. In this role, you will have the responsibility for following up the team of engineers working with Kongsberg's Loading Calculators (K-Load and Lodic). You will be a part the day-to-day operation of the customer support department, which also includes coordination of activities towards internal and external customers. You will manage a committed, knowledgeable, and positive team that supports each other extensively.

Kongsberg are proud to offer world-class support and aftermarket services to our customers, with our technical solutions having success in the market. It is important that we maintain and strengthen this position. If you are motivated and curious about taking on a manager role, enjoy working with people and customer support activities, identifying yourself with our values; determined, innovative, collaborative, reliable and curious then you are the person we are looking for.

Responsibilities

  • Personnel responsibility for the team of engineers working with Loading & Stability. Team size per today is 6 direct reports.
  • Overall operational overview and follow-up of ongoing tasks.
  • Ensure that correct priorities are made and executed.
  • Be the decision maker in internal and external discussions.
  • Follow up on costs and investments in the department.
  • Ensure that work is performed in accordance with the Kongsberg Maritime Quality Management system (QMS/HSE) and relevant procedures.
  • Follow up on customers and collaborate with KMs global customer support teams.
  • Ensure strong cooperation between other departments in Kongsberg Maritime.

Qualifications and experience

  • Technical and/or Commercial education, preferably with a degree (typically B.Sc or similar). Solid background and a proven track record could compensate for lack of formal education.
  • Fluent in Norwegian/Scandinavian and English, written and oral.
  • Experience, e.g. from customer support, project operation and/or managing technical personnel will be beneficial.
  • Good skills in IT tools and systems.

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check.


You are able to

  • act on own initiative, make things happen and accept responsibility for the results
  • provide your team with clear direction, motivate them and keep focus on set goals
  • build a network of contacts and relationships in the organization
  • develop people through delegation, empowerment, and coaching
  • focus on the customer's needs and expectations
  • communicate and collaborate in a good manner, with a positive attitude

What we can offer

  • An exciting position in an inspiring international environment.
  • An opportunity to develop and strengthen people and teams.
  • Professional development and career opportunities.
  • Competitive terms include attractive insurance policies and pension schemes.

Point of contact
Roar Støen, Global Operations Manager,

Location
Trondheim

Our Global Customer Support division is responsible for Kongsberg Maritimes' services, upgrades and support in the after-market. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than installations, we ensure cost-efficient delivery of services, upgrades and spare parts to secure availability and predictability to our customers.

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