IT Support Specialist

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in Sweden

Job Summary

The Support Specialist is responsible for providing advanced technical support, hardware lifecycle management, and onsite IT service delivery across regional locations. This hybrid role combines Level 1.5 (remote desktop support), Level 2 technical troubleshooting, field service operations, and end-to-end hardware asset management. The specialist ensures that IT infrastructure and devices are deployed, maintained, and retired efficiently, supporting global standards while delivering exceptional end-user experiences.

Key Responsibilities

1. Remote Desktop Support (Level 1.5)

• Provide remote assistance to end users via tools such as Microsoft Endpoint Manager, Intune, TeamViewer, or similar remote desktop platforms.
• Troubleshoot and resolve software issues, configuration errors, and account problems that do not require onsite intervention.
• Support incident triage, initial diagnostics, and ticket routing for efficient resolution by Level 2 or specialized teams.
• Guide users through self-help and knowledge-base resources to resolve common issues.
• Ensure accurate documentation of all remote support activities and maintain a high first-contact resolution rate.

2. Technical & Onsite Support (Level 2)

• Provide onsite and remote Level 2 technical support for hardware, software, and network-related issues.
• Diagnose and resolve incidents involving desktops, laptops, mobile devices, printers, and peripherals.
• Perform system installations, imaging, configurations, and upgrades for end-user equipment.
• Collaborate with global IT teams to escalate and resolve complex issues.
• Maintain and update local documentation, FAQs, and technical guides.

3. Hardware Asset Management (HAM)

• Manage the full lifecycle of IT hardware assets — from procurement to deployment, maintenance, and retirement.
• Use asset management tools (e.g., ServiceNow, Intune, JAMF) to ensure accurate asset tracking and reporting.
• Conduct physical inventory checks, reconciliation, and audits to maintain data accuracy.
• Oversee secure disposal or return of decommissioned equipment in compliance with company policy and data security regulations.
• Generate and analyze reports on hardware usage, refresh cycles, and compliance.

4. Field Services Operations (FSO)

• Serve as the primary point of contact for onsite IT support across the assigned region.
• Coordinate with vendors and logistics providers for device deliveries, repairs, and returns.
• Ensure consistent implementation of global IT and security standards at all regional sites.

5. Process & Continuous Improvement

• Identify and recommend process improvements to enhance IT service delivery and asset management efficiency.
• Participate in cross-functional initiatives to standardize workflows and automate repetitive tasks.
• Support ITIL-based service management and contribute to continuous improvement initiatives.

Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Experience: 3–5 years in IT support roles including remote desktop (Level 1.5), onsite Level 2, or field service positions within a multi-site environment.

Technical Skills: Proficiency with Windows and macOS operating systems; strong understanding of networking and endpoint management; experience with remote support and ITSM tools (ServiceNow, SCCM, Intune, JAMF, Lansweeper, or similar).

Certifications: CompTIA A+, Network+, or Microsoft certifications preferred; ITIL Foundation desirable.

Languages: Fluency in Norwegian language and in English.

Soft Skills: Excellent communication and interpersonal skills; strong organizational, problem-solving, and analytical capabilities; ability to work independently and manage multiple priorities.

Physical Requirements: Ability to lift and transport IT equipment as needed.

Travel: Moderate regional travel required to support local sites and emergency onsite visits when on call.

Key Competencies

• Customer service orientation with a proactive mindset
• Attention to detail and data accuracy
• Stakeholder management across technical and non-technical teams
• Continuous improvement and ownership attitude.

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits
• Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit –

Job Type: Contract

Pay: 500,000.00kr - 550,000.00kr per year