Key Account Manager

About the role 

We're looking for an experienced Key Account Manager to lead and grow relationships with our most strategic merchant partners in Norway – including Tier 1 clients. In this senior role, you'll act as the main point of contact and trusted advisor for high-value accounts, driving measurable results through strong relationships, structured account planning, and close collaboration across teams.

You'll work cross-functionally with Operations, Product, and Merchant Success to design and deliver tailored solutions that create long-term value for both our clients and Instabee.

Some of the things you will do

• Take full ownership of a portfolio of key Norwegian merchants, ensuring satisfaction, retention, and growth
• Develop and execute strategic account plans, including commercial targets, growth opportunities, and risk management
• Lead commercial discussions such as pricing, contract renewals, and business reviews with senior stakeholders
• Collaborate closely with internal teams across Norway and other markets to deliver seamless solutions
• Maintain structured documentation and forecasting in Salesforce, ensuring transparent communication of progress and result

Your future team

You'll be part of our Nordic Key Account Management team, a group of driven and collaborative professionals working across markets to strengthen our merchant partnerships. We combine commercial acumen with a hands-on, problem-solving mindset — and we share knowledge and best practices across teams to continuously improve.

You'll work closely with colleagues in Merchant Success, Operations, Product, and Integrations, both locally and internationally, to ensure our merchants receive best-in-class service every day.

What we're looking for 

• 5+ years of experience in account management, preferably within logistics, e-commerce, or tech-driven environments
• Proven ability to build strong stakeholder relationships at multiple levels, from operational to C-suite
• Experience developing and executing structured account plans and commercial strategies
• Skilled communicator with strong negotiation and presentation abilities
• Fluent in Norwegian and English (written and spoken)

The cherry on top would be if you…

• Have experience using Salesforce or similar CRM systems
• Enjoy working cross-functionally across countries and departments
• Bring a data-driven approach to account growth and forecasting
• Thrive in a fast-paced, entrepreneurial environment
• Are curious, proactive, and passionate about improving how things are done

If this is you then we can't wait to meet you Drive strategic partnerships with top Norwegian merchants and shape Instabee's growth across the Nordics

What you'll get

We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:

Modern and newly renovated office located in Oslo
Modern Tech Stack: Work with cutting-edge technology every day
Social agenda including afterworks, sports & other fun activities
Good pension scheme and premium health insurance
Catered delicious food in the office 5 days per week

Diversity and inclusion are very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone's perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential.

Get to know us

In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart.

We're fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we're now looking for you to help us on the journey ahead.