Section manager Dispute Operation Center, Tietoevry Banking
4 months ago
You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.
Section Manager Dispute Operation Center - Tietoevry Banking
Do you want to drive our Dispute services toward our ambition to become an expert community, delivering the most efficient Dispute solution in Europe? Then this is the right position for you
Tietoevry is the leading IT company in the Nordics. As the leading technology services provider in the Nordic and northern European regions across the private and public sectors, millions of people in these regions interact with the services and solutions delivered by Tietoevry on a daily basis.
Tietoevry Card Issuing AS deliver services across the complete value chain for cards. We support all type of cards including administration of cards, processing and broad specter of supporting services.
Our Dispute Management Services provides a secure dispute process for card issuers and cardholders and we are committed to delivering and ensuring high-quality validations in compliance with complex card payment scheme rules, local financial regulations and each issuer's terms and conditions. We serve customers today in several European countries.
As a section manager for Dispute Handling, you will be a part of a team with highly skilled employees. You will be responsible for the day to day businessthrough Operational Excellencetogether with our competent team leadersand Dispute analysts. As the section manager you will be responsible for the overall performance towards our customers, you will manage our governance meeting with selected customers and drive enhancement and efficiency together with our business development team.
Responsibility:
You will be responsible for “Day to day” delivery to our customers – securing that we deliver according to agreed Service Level.
You will lead a team of employees located in different locations, establish development plans for your direct reports and manage follow up/check-ins.
Set financial target for section and follow up monthly.
You will lead the development of customer relation and governance structure for selected customers.
Performance management – identify opportunities to improve quality and suggest improvement. Set personal goals for section and employees.
Key Performance Indicators – identify, agree and follow up KPI’s on a monthly basis.
Qualifications:
Structured, experienced and goal oriented.
Excellent communication skills. Communicate well verbally and in writing, fluent in English. Scandinavian language will be considered as advantage.
Good knowledge within dispute & chargeback processes including card scheme processes and products.
Experience from disputes & chargebacks and organizational change management is preferred.
Ability to understand customers and business requirements and transform the business need to operational improvement.
Excellent planning, organizational and time management skills.
Personal characteristics:
You build trust, have excellent cooperation skills and experience in coaching/mentoring.
Excellent communication skills both inNorwegian/Swedishand English, oral and written. English is our company language.
You are customer focused.
Passion to deliver excellent results and qualitythrough own employees,in individual tasks & as part of a team
We offer:
Interesting position inan operationalarea with possibilities to build working experience on international level in leading IT company.
Work together with highly skilled and competent colleagues, building an expert community within Dispute handling.
Professional and personal development opportunities
Modern office environment as well as dynamic and friendly work atmosphere.
How to apply?
Interviews will be held continuously, so we encourage you to apply today
Tietoevry embraces diversity wholeheartedly, extending a warm invitation to applicants from every gender, age group, ability, ethnicity, orientation, belief system, and background. Step into the forefront of the digital banking revolution alongside Tietoevry Banking, where you can contribute to unlocking the full potential of businesses and societies, while also realizing your own.
-
On-Call Dispute analyst, Tietoevry Banking
4 months ago
Fornebu, Norway OU400 EVRY Card Issuing AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. On-Call Dispute analyst- Tietoevry Banking As a Dispute Analystwithin Card Issuing, you will work with dispute handling for Swedish and other foreign...
-
Swedish Speaking Dispute Analyst
4 months ago
Fornebu, Norway OU400 EVRY Card Issuing AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Swedish Speaking Dispute Analyst - Tietoevry Banking As a Swedish Speaking Dispute Analyst within Card Issuing, you will work with dispute handling for...
-
Systemutvikler- Tietoevry Banking
3 months ago
Fornebu, Norway OU425 Tietoevry Fintech Norway AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Nyutdannet eller 0-3 års erfaring som utvikler? Tietoevry Banking vil ha deg med! Vi har høye ambisjoner, og vi vil være ledende på teknologi. Siden...
-
Produktansvarlig - Tietoevry Banking
3 days ago
Fornebu, Viken, Norway OU375 EVRY Card Services AS Full timeSøk nå til Tietoevry ved å velge 'Søk' og fylle ut dine opplysninger i skjemaet. Du kan også søke via LinkedIn og overføre detaljer fra din LinkedIn-profil. Er du interessert i å bidra til å forhindre økonomisk kriminalitet og hindre utbytte til organiserte kriminelle nettverk? Har du en lidenskap for bankenes ansvarlige arbeid mot...
-
Produktansvarlig - Tietoevry Banking
3 days ago
Fornebu, Viken, Norway OU375 EVRY Card Services AS Full timeSøk på stillingen hos Tietoevry ved å velge 'Søk' og fylle ut dine opplysninger i skjemaet. Du kan også søke via LinkedIn og hente informasjon fra profilen din. Er du interessert i å bidra til å bekjempe økonomisk kriminalitet og hindre at organiserte kriminelle nettverk får utbytte? Har du en lidenskap for bankers ansvarlige arbeid mot...
-
Produktansvarlig - Tietoevry Banking
3 days ago
Fornebu, Viken, Norway OU375 EVRY Card Services AS Full timeVi inviterer deg til å søke på stillingen hos Tietoevry ved å velge 'Søk' og fylle ut søknadsdetaljene i skjemaet. Du kan også søke via LinkedIn og overføre opplysninger fra din LinkedIn-profil. Er du interessert i å bidra til å forhindre økonomisk kriminalitet og stoppe utbytte til organiserte kriminelle nettverk? Har du en lidenskap for...
-
Product Owner _ Tietoevry Banking
3 months ago
Fornebu, Norway OU375 EVRY Card Services AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Vil du være med på å forebygge økonomisk kriminalitet og stoppe utbytte til organiserte kriminelle nettverk? Brenner du for bankers ansvarlige...
-
Forretningsanalytiker, Tietoevry Banking
3 days ago
Fornebu, Viken, Norway OU374 EVRY Card Payments AS Full timeDu kan søke på Tietoevry ved å velge 'Søk' og fylle ut søknadsdetaljene i skjemaet. Du kan også søke via LinkedIn og fylle ut detaljene fra din LinkedIn-profil. I Tietoevry Banking arbeider vi med både store og små banker samt andre finansielle institusjoner. Vi har dyp forståelse for mulighetene og utfordringene som preger bank- og...
-
Forretningsanalytiker, Tietoevry Banking
3 days ago
Fornebu, Viken, Norway OU374 EVRY Card Payments AS Full timeDu kan søke på Tietoevry ved å velge 'Søk' og fylle ut dine søknadsdetaljer i skjemaet. Du kan også søke via LinkedIn og fylle ut detaljer fra din LinkedIn-profil. I Tietoevry Banking arbeider vi med både store og små banker samt andre finansielle institusjoner. Vi har inngående forståelse for mulighetene og utfordringene som preger bank- og...
-
Forretningsanalytiker, Tietoevry Banking
3 days ago
Fornebu, Viken, Norway OU374 EVRY Card Payments AS Full timeDu kan søke til Tietoevry ved å velge 'Søk' og fylle ut dine søknadsdetaljer i skjemaet. Du kan også søke via LinkedIn og overføre detaljer fra din LinkedIn-profil til søknaden. I Tietoevry Banking arbeider vi med både store og små banker samt andre finansielle institusjoner. Vi har inngående kunnskap om mulighetene og utfordringene som preger...
-
Business Analyst, Tietoevry Banking
3 months ago
Fornebu, Norway OU374 EVRY Card Payments AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. I Tietoevry Banking jobber vi med både store og små banker, og andre finansielle institusjoner. Vi i Tietoevry Banking har dyp innsikt i de mulighetene og...
-
Utvikler innen bankteknologi
3 days ago
Fornebu, Viken, Norway OU425 Tietoevry Fintech Norway AS Full timeVi ønsker å invitere deg til å søke hos Tietoevry ved å velge 'Søk' og fylle ut søknadsdetaljene i skjemaet. Du kan også søke via LinkedIn og fylle ut detaljer fra din LinkedIn-profil. Er du nyutdannet eller har 0-3 års erfaring som utvikler? Tietoevry Banking ønsker deg med! Vi har ambisiøse mål, og vi ønsker å være ledende innen...
-
Bid Manager, Tietoevry Tech Services,
3 months ago
Fornebu, Norway Tietoevry Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Bid Manager, Tietoevry Tech Services Tietoevry Tech Services har særskilt kompetanse og tilbyr tjenester rundt digital transformasjon av kundens...
-
Utvikler innen bankteknologi
3 days ago
Fornebu, Viken, Norway OU425 Tietoevry Fintech Norway AS Full timeBli en del av Tietoevry ved å sende inn din søknad og fylle ut detaljene i skjemaet. Du kan også bruke LinkedIn for å fylle ut informasjonen i søknaden din. Er du nyutdannet eller har 0-3 års erfaring som utvikler? Tietoevry Banking ønsker deg med! Vi har ambisiøse mål og ønsker å være ledende innen teknologi. Siden teknologien utvikler...
-
UX Designer- Tietoevry Public 360
3 weeks ago
Fornebu, Norway OU377 Tietoevry Norway AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. UX/ Designer - Public 360⁰ Tietoevry Industry Are you interested in designing new and innovative solutions that are cutting edge in one of the...
-
Systemutvikler innen bankteknologi
3 days ago
Fornebu, Viken, Norway OU425 Tietoevry Fintech Norway AS Full timeSøk nå til Tietoevry ved å velge 'Søk' og fylle ut dine opplysninger i skjemaet. Du kan også søke via LinkedIn og hente informasjon fra profilen din. Er du nyutdannet eller har 0-3 års erfaring som utvikler? Tietoevry Banking ønsker deg med på laget. Vi har ambisiøse mål og ønsker å være i front når det gjelder teknologi. I en tid der...
-
Platform Engineer Tietoevry Create
3 months ago
Fornebu, Norway OU377 Tietoevry Norway AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Vi satser innen DevOps og ønsker en prat med deg som er dreven på sky eller infrastruktur og ønsker nye muligheter. Tietoevry Create har passert 220...
-
Cloud Data Architect
3 months ago
Fornebu, Norway OU377 Tietoevry Norway AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Cloud Data Architect - Tietoevry Care, Data and Analytics At Tietoevry Care you’ll get a chance to provide patients and end users with product...
-
Lead QA Automation Engineer
3 months ago
Fornebu, Norway OU400 EVRY Card Issuing AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Lead QA Automation Engineer– Tietoevry Banking Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We...
-
Lead Project Manager
3 months ago
Fornebu, Norway OU377 Tietoevry Norway AS Full timeYou may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Lead Project Manager- Tietoevry Public 360˚ Tietoevry leverer den markedsledende digitaliseringsplattformen Public 360˚ og konsulenttjenester for...