Support Associate

3 weeks ago


Oslo, Norway Wolt Full time

Wolt is a Finnish technology company and were best known for our food delivery platform. In , Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, were a team of + people in 25 countries and over + cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.

Við eru að leita að frábærum einstaklingum til að hjálpa okkur að koma Wolt af stað á Íslandi. Þjónustufulltrúar eru hluti af þjónustuteyminu okkar sem er staðsett í Osló.

Nýturðu þess að bjóða uppá frábæra þjónustu? Áttu auðvelt með að vinna undir álagi og með drifkraft í að koma hlutunum í verk? Ertu hugmyndarík/ur og skipulögð/skipulagður? Finnst þér gaman að leysa vandamál í fjölbreyttu umhverfi? Ef svarið er já þá viljum við endilega heyra í þér

Um starfið

Sem þjónustufulltrúi ferðu sífellt fram úr væntingum viðskipta vina okkar og samstarfsaðila. Þjónustuverið okkar er sterk endurspeglun á vörumerkinu okkar og leitast ávallt við að byggja upp traust viðskiptasambönd í gegnum hágæða þjónustu.

Helsta hlutverk þitt verður að styðja við viðskiptavini okkar og samstarfsaðila á Íslandi, ásamt því að vinna með þjónustuteyminu okkar í Osló sem stundum sér um þjónustu í öðrum löndum.

Svara fyrirspurnum viðskiptavina, veitingastaða og sendla, ásamt því að hafa frumkvæði að því að hafa samband við þá sem þurfa aðstoð Leysa vandamál viðskiptavina og sjá til þess að upplifun þeirra sé frábær í hvert skipti Styðja við bæði veitingastaðina sem við vinnum með og sendlana ásamt því að hjálpa þeim að fá sem mest út úr vettvangi okkar og þjónustu Fylgjast með framboði og leysa framboðsvanda Koma auga á og leysa vandamál, eins og til dæmis veitingastaði með langan undirbúningstíma eða hátt hlutfall neitunar, eða þegar sendlar eru ekki að fara rétta leið með sendingar

Our humble expectations

Meirihluti viðskiptavina okkar panta hjá okkur á kvöldin og um helgar, þar af leiðandi eru flestar vaktir á þessum tímum

Hæfniskröfur

Reynsla í þjónustustörfum. Starfið snýst ekki aðeins um að leysa vandamál heldur að bjóða upp á einstaka þjónustu upplifun í hvert skipti Þú átt auðvelt með að læra nýja hluti og getur unnið með marga bolta á lofti Góð samskipti, sérstaklega undir álagi og þegar það er mikið að gera. Þú átt auðvelt með að aðlaga samskiptastíl þinn að mismunandi fólki og aðstæðum Tækniáhugi og geta til að vinna með með mörg samskiptakerfi, bæði með einbeitingu á heildarmyndina og smáatriðin Frumkvæði og þjónustulund ásamt samvinnuhæfni við samstarfsfólk með mismunandi bakgrunn og reynslu, bæði í þjónustustörfum og öðrum störfum, svo sem rekstri, markaðssetningu, verslun og veitingasölu Þekking á starfi í þjónustuveri í orkugefandi umhverfi og geta til þess að dvelja ekki of lengi í kvörtunum viðskiptavina Þekking á matarmenningu, umferðarmynstri og mismunandi hverfum á höfuðborgarsvæðinu Jákvæðni og áhugi á að vinna í hröðu starfsumhverfi Þú getur unnið dagvaktir, kvöldvaktir og um helgar Íslensku og ensku kunnátta er skilyrði. Norsku kunnátta er plús

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