Field Service Coordinator

3 months ago

Drammen, Norway Wärtsilä Full time

Field Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience and a winning attitude.

Do you thrive in a matrix organization with many stakeholders to manage and can create structure in a hectic and demanding service environment? If so, this job is ideal for you.

We are now looking for a Field Service Coordinator  to join our team. We seek a customer-oriented professional with a flair and interest in electric and automation systems.

What you will be doing 

 As a  Field Service Coordinator  your primary responsibility is to handle and resolve customer inquiries. You will be the focal point for customers seeking assistance. Your role involves managing a diverse range of international service projects related to the maintenance, repair, and upgrades onboard our maritime customer's vessels. You are responsible for gathering and preparing information for the service teams, enabling them to diagnose technical issues, provide solutions, or escalate complex problems to higher-level support teams. Your objective is to ensure timely and effective resolution of technical issues, maintain customer satisfaction, and promote a positive experience with the ANCS brand.

Our customers primarily consist of ocean-going vessels in the cruise, merchant, and oil & gas industries. Your role encompasses overseeing customer satisfaction, ad hoc planning, and the coordination of Field Service engineers on location. In doing so, you will also handle the commercial, administrative, and financial supervision of these projects, which can involve multiple internal and external stakeholders.

The preferred location  for the position is in  Drammen , but  Bergen, Norway  is also a possible location.

What are your main tasks and responsibilities?

You manage the full scope of the service projects assigned to you. This means coordinating multiple service jobs simultaneously in a cost-efficient way. Customer satisfaction is your priority; you nurture that by acting upon the feedback received and by analyzing the service record files. You coordinate Service Orders from the order acceptance up to the invoice payment. Act as first point of contact for the customer, internal stakeholders and outsourced agents during the execution of the project. Follow-up and report on the status of work orders to customer and/or internal stakeholders is fundamental for the success of your role. You ensure that Service Engineers, parts and tools are available on site (e.g. request of travel documents and booking of hotels) You ensure completeness and processing of orders, job files (related to invoicing) and closes orders when technically complete Continuous improvement; contributes to implementation of optimization of processes and tools

 
What do we expect from you?

You have experience from working in a service organisation, with demanding customers and a dynamic work environment. You are very organized, structured and work in a proactive way to look for solutions and have a positive mindset. You are disciplined, assertive and you have strong communication skills both in Norwegian and English, spoken and written. If you have a technical or maritime background, or hands-on experience with electrical and/or automation systems, it is seen as a plus. Good knowledge of MS Office and an ERP system (preferably SAP) You are a team player who look for the best solution for all parties, not only for your own perspective.

What we offer you

We offer you to become a part of a highly motivated and dedicated team which shares the same desire to succeed and have fun at the same time. We seek to nurture talent and personal growth both mentally as well as technically, by providing you with the opportunity to further develop your talents and competencies within an international working environment, in an ambitious, growth-orientated organisation. We offer excellent primary and secondary terms of employment and a healthy work-life balance. We foster openness, respect and trust. The culture can be described as down-to-earth and decisive.
If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receiving your job application, together with a Curriculum Vitae.

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated throughout the process. 
For further questions on this position, please reach out t

  • Field Service Coordinator

    4 weeks ago

    Drammen, Viken, Norway Wärtsilä Full time

    Job Title: Field Service CoordinatorWärtsilä is a leading technology company that enables sustainable societies through innovation in technology and services. We are seeking a highly motivated and organized Field Service Coordinator to join our team.Job Summary:The Field Service Coordinator will be responsible for managing and coordinating service...

  • Field Service Coordinator

    3 weeks ago

    Drammen, Viken, Norway Wärtsilä Full time

    Job Title: Field Service CoordinatorWärtsilä is a leading technology company that enables sustainable societies through innovation in technology and services. We are seeking a highly motivated and organized Field Service Coordinator to join our team.Job Summary:The Field Service Coordinator will be responsible for managing and coordinating service...

  • Field Service Coordinator

    1 month ago

    Drammen, Viken, Norway Wärtsilä Full time

    Job Title: Field Service CoordinatorWärtsilä is a leading technology company that enables sustainable societies through innovation in technology and services. We are seeking a highly motivated and organized Field Service Coordinator to join our team.Job Summary:The Field Service Coordinator will be responsible for managing and coordinating service...

  • Field Service Coordinator

    2 weeks ago

    Drammen, Viken, Norway Wärtsilä Full time

    Transforming the Future of Maritime ServicesWärtsilä is a pioneering technology company that is shaping the future of sustainable societies through innovation in technology and services. We are seeking a highly motivated and organized Field Service Coordinator to join our team in Drammen or Bergen, Norway.About the RoleAs a Field Service Coordinator, you...

  • Service Engineer/Mobile Service Technician

    4 weeks ago

    Drammen, Viken, Norway TESS Full time

    Job SummaryWe are seeking a highly skilled Service Engineer/Mobile Service Technician to join our team at TESS. As a key member of our service team, you will be responsible for providing technical support and maintenance services to our customers.Key ResponsibilitiesPerform technical service work, including troubleshooting and repair of electrical...

  • Service Engineer/Mobile Service Technician

    1 month ago

    Drammen, Viken, Norway TESS Full time

    Job SummaryWe are seeking a skilled Service Engineer/Mobile Service Technician to join our team at TESS. As a key member of our service team, you will be responsible for providing technical support and maintenance services to our customers.Key ResponsibilitiesPerform technical service and repair work on electrical equipment and other technical...

  • Norwegian Speaking Customer Service Representative in Greece

    1 month ago

    Drammen, Viken, Norway Patrique Mercier Recruitment Full time

    Customer Service Representative Opportunity in GreecePatrique Mercier Recruitment is seeking a highly skilled Customer Service Representative to join our team in Greece. As a Norwegian speaking customer service expert, you will be responsible for providing top-notch support to our clients in their native language.Key ResponsibilitiesDeliver exceptional...

  • Norwegian Speaking Customer Service Representative in Greece

    2 weeks ago

    Drammen, Viken, Norway Patrique Mercier Recruitment Full time

    Customer Service Representative for Norwegian Speaking Clients in GreecePatrique Mercier Recruitment is seeking a dedicated Customer Service Representative to join our team in Greece. As a Customer Service Representative, you will be responsible for providing top-notch customer service to Norwegian speaking clients in various inquiries. You will assist...

  • Norwegian Speaking Customer Service Representative in Greece

    2 weeks ago

    Drammen, Viken, Norway Patrique Mercier Recruitment Full time

    Patrique Mercier Recruitment is seeking a dedicated Norwegian Speaking Customer Service Representative to join a dynamic team in Greece. This role offers full relocation support, making it easier than ever to start your international career while immersing yourself in a beautiful new location.Key ResponsibilitiesProvide exceptional customer service support...

  • Norwegian Speaking Customer Service Representative in Greece

    2 months ago

    Drammen, Viken, Norway Patrique Mercier Recruitment Full time

    About the RolePatrique Mercier Recruitment is seeking a highly skilled Norwegian Speaking Customer Service Representative to join our dynamic team in Greece. As a key member of our customer service team, you will be responsible for providing exceptional support to Norwegian speaking clients, ensuring their satisfaction and loyalty to our company.Key...

  • Norweigan Speaking Customer Service In Greece, Full Relocation

    2 months ago

    Drammen, Norway Patrique Mercier Recruitment Full time

    Embark on an exciting journey with Patrique Mercier Recruitment, the leading agency dedicated to connecting candidates with job opportunities in their native language across borders. We specialize in a variety of industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial services, insurance, energy, and...

  • Product Management Specialist

    3 weeks ago

    Drammen, Viken, Norway Prysmian Group Full time

    Product Management SpecialistWe are seeking a highly skilled Product Management Specialist to join our team in Drammen, Norway. As a key technical focal point for products manufactured at our cable production facility, you will play a pivotal role in developing product/service concepts in collaboration with customers and driving the go-to-market process...

  • Inhouse sales

    1 month ago

    Drammen, Norway Quality Hotel River Station Full time

    Det er en grunn til at det er akkurat du som ønsker å jobbe i Strawberry. Du ser muligheter på våre 100 destinasjoner. Du tror du vil passe inn i vårt mangfold blant 18.000 ansatte. Du er spent på våre fantastiske hotellkjeder og du har energi, mot og begeistring så det holder. Vil du vite mer om oss? Vi gleder oss til å høre fra deg! Quality...

  • Site Care Partner

    3 weeks ago

    Drammen, Viken, Norway Pharmiweb Full time

    Job SummaryThe Site Care Partner is the primary point of contact for investigative sites throughout a study lifecycle, responsible for site start-up activities, building and retaining investigator site relationships, and providing support from site recommendation through the lifecycle of studies. This role contributes to country and site selection activities...

  • Product Management Specialist

    3 weeks ago

    Drammen, Norway Prysmian Group Full time

    We are now looking for an Product Management Specialist (Oil & Gas) To join our team in Drammen, Norway. In this role, you will serve as a key technical focal point for products manufactured at our cable production facility, with a particular focus on the NEK606 cable standard for the Oil & Gas market. You will be responsible for impacting product...

  • Navy Navigation Project Specialist

    4 weeks ago

    Drammen, Viken, Norway Wärtsilä Full time

    Navy Navigation Project Specialist At Wärtsilä, we are dedicated to revolutionizing maritime operations, ensuring the safest and most efficient journeys for our clients while striving for a sustainable maritime future. With a legacy of pioneering maritime innovations, we have set industry standards that define excellence. To enhance our team of over 650...

  • Supply Chain Planner and Purchaser

    1 month ago

    Drammen, Viken, Norway Stadler Full time

    About the RoleStadler Service Norway AS, a leading provider of rail solutions, is seeking an experienced and dynamic Supply Chain Planner and Purchaser. As a subsidiary of Stadler Rail Group, a renowned global rail vehicle manufacturer, Stadler Service Norway AS has specialized in maintenance and service of rail vehicles to ensure safe and efficient...

  • Site Care Partner I

    1 month ago

    Drammen, Norway Pharmiweb Full time

    Parexel FSP has an exciting opportunity for a Site Care Partner in NorwayJob Summary: The Site Care Partner is the main client point of contact for investigative sites throughout a study life cycle; accountable for site start-up activities through activation; accountable for building and retaining investigator site relationships and providing support from...

  • Supply Chain Planner

    4 weeks ago

    Drammen, Viken, Norway Stadler Full time

    About the RoleStadler Service Norway AS, a leading provider of rail solutions, is seeking an experienced and dynamic Supply Chain Planner and Procurement Specialist. As a subsidiary of Stadler Rail Group, a renowned global rail vehicle manufacturer, Stadler Service Norway AS has specialized in maintenance and service of rail vehicles to ensure safe and...

  • Navy Navigation Project Specialist

    4 weeks ago

    Drammen, Viken, Norway Wärtsilä Full time

    Navy Navigation Project Specialist At Wärtsilä, we are dedicated to revolutionizing maritime operations, ensuring the utmost safety and efficiency for our clients. Our mission is to lead the way towards a more sustainable maritime sector, leveraging our extensive experience in innovative maritime technologies that set industry standards. We are...