Front Office Manager

3 months ago

Oslo, Norway Radisson Blu Hotel & Conference Center, Oslo Alna Full time

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos. 

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 

We are now looking for a Front Office Manager to join our dynamic team here at Radisson Blu Hotel & Conference Center, Oslo Alna 

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise 


About the Front Office Manager Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

  • Our Front Office Managers love the hustle and bustle of life It’s not just about check-in and check-out. It’s about everything in-between
  • You will manage our front office team and lead by example, fostering a culture of growth, development and performance
  • Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  • You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
  • You will be expected to occasionally and in low season to step in to operations
  • As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Front Office Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do 


Requirements of the Front Office Manager: 

  • Proven experience in front office with strong problem-solving capabilities 
  • Flexibility and a positive, Yes I Can Attitude 
  • You are a natural and hands-on leader and have a passion for developing your team 
  • Passionate about creating extraordinary service 
  • Ability to find creative solutions 
  • Experienced in using IT systems on various tools 
  • Strong communication skills 
  • Knowledge of EMMA 


What We Offer Our Front Office Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

  • Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023 
  • Special rates for our team members, and friends and families while travelling and staying in our hotels 
  • We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
  • Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all 
  • A workplace covered by collective agreement 
  • Special prices for employees at our own restaurants
  • An international workplace with colleagues and guests from all over the world 
  • Employee canteen with homemade food 


Become part of the world of Moment Makers, we are looking forward to getting to know you 

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