Solution Specialist

4 weeks ago

Stavanger, Rogaland, Norway Xait Norway Full time

Ready to Make an Impact? Join Xait

Are you Xaited to be part of a forward-thinking SaaS company that's redefining the way businesses work together? Xait is growing fast, and we're looking for a talented and driven Solution Specialist to join our vibrant team.

This is your opportunity to become an expert in Xait's solutions, providing exceptional service and technical support to both clients and internal teams. You'll manage support tickets, troubleshoot issues, and ensure smooth onboarding for new users. As the bridge between customers and development, you'll help refine our products by sharing valuable insights.

You'll also contribute to training, documentation, and best practices while supporting Sales and Customer Success in their pre- and post-sales efforts. With comprehensive training, you'll develop the skills to guide clients and empower businesses with innovative solutions.

More Than a Job—A Culture of Excellence at Xait

At Xait, we believe in integrity, solution-driven thinking, and playful collaboration. We thrive on fresh ideas, bold innovation, and making a real impact.

Our core values (T E X T):

  • Trustworthy
  • Efficient
  • Xaiting
  • Thought Leader

—define our culture and guide everything we do. As a Solution Specialist, you'll bring these values to life in every interaction and contribution.

What You Will Be Doing

As a Solution Specialist, you will play a key role in supporting our customers and ensuring they get the most out of our software. Your responsibilities include:

  • Ensuring that Xait adheres to applicable legislation and procedures within relevant functional areas, demonstrating a high level of integrity and professionalism, and working collaboratively and effectively within all levels of the organization.
  • Providing professional customer service and support for Xait's software applications as well as other possible Support topics for external and internal users.
  • Developing and maintaining excellent application support documentation, conducting software error testing, tracking support tickets and client communication, supporting new and existing clients, providing onboarding support, escalating within SOPs, supporting internal product support requests, and contributing to the shared support knowledge base.
  • Representing users of Xait solution(s) by becoming an expert and specialist in as many aspects of the solution(s) as possible.
  • Providing customer support through phone consultation or service platforms (JIRA, Zendesk, Monday.com) on a daily basis.
  • Helping maintain and further develop best practices for support and training.
  • Supporting Sales and Customer Success in their pre- and post-sales efforts.
  • Bridging the communication gap between customers and development.
  • Providing customer consultancy and training through online and onsite sessions. Domestic and international travel as required.
  • Handling support tickets as 1st or 2nd line of defense, depending on the process.
  • Assisting with QA efforts on Xait Solutions.

Position Overview:

Location: Stavanger, Norway.

In April 2025, Xait will be moving into our brand-new office in the heart of Stavanger city center

Reports to: Head of Service & Delivery, XaitPorter.

Who We Are Looking For?

  • You speak and write Norwegian and English fluently.
  • Experience with XaitPorter and/or SaaS is an advantage, but not required.
  • You have a bachelor's degree in a relevant field (preferably Business & Administration, Education, Graphic Design, IT or similar). Relevant experience may compensate for lack of formal education.
  • You are outgoing and comfortable in a customer-facing role—whether presenting, training, or leading discussions.
  • You are self-motivated and thrive working both independently and collaboratively with teams.

Why Join Xait?

  • Diversity: With offices in Norway, France, UK, US, and India, we bring together talent from different backgrounds.
  • Xaiting Work Environment: We believe in work-life balance, great coffee, and fun activities.
  • #OneXait: No matter where you work—Cheltenham, Houston, Paris, or Stavanger—you're part of the Xait family.
  • Career Growth: We invest in our employees through knowledge sharing, training, and development programs.
  • Innovation: Join a cutting-edge SaaS company that helps clients win more business through smart technology.
  • Competitive Benefits: Pension plan, travel insurance, medical insurance, and more

If you're ready to make an impact, challenge the norm, and be part of an Xaiting journey—apply today Let's change the way the world works—together

#J-18808-Ljbffr

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