Service Coordinator

3 days ago

Bærum, Viken, Norway ABB E-mobility B.V. Full time

We are seeking a talented Service Coordinator - Dispatcher to join our team in Fornebu, Norway. You will provide vital help to the E-mobility entity in Norway to meet business needs efficiently and effectively, boosting customer satisfaction by performing all tasks to high quality standards, in line with relevant processes and guidelines. Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span and improve safety. Critically, we also reduce costs, energy consumption and emissions.

What you'll be doing:

  1. Assign and schedule service appointments to Field Engineers based on availability, location and urgency.
  2. Maintain constant communication with Field Engineers, ensuring they are informed of any changes in schedule or instructions.
  3. Address customer complaints or concerns, providing timely updates and ensuring their issues are resolved satisfactorily.
  4. Manage the Service order process in a timely manner from quotation to invoicing and cash collection.
  5. Help implement relevant policies and procedures and contribute to regular reviews.
  6. Keep the system up to date with the correct asset data.
  7. Ensure the correct spare parts are ready for Field Service capacity and timing planning on a rolling basis.
  8. Ensure compliance with all company policies, local regulations, and safety standards during the dispatch process.

What you bring to the table:

  1. 2 or more years of experience in an industrial environment working as a planner with knowledge or interest in electronics in a B2B market.
  2. Training in specific tools is foreseen, and knowledge of Microsoft Office is mandatory.
  3. A collaborative, solution-focused approach and strong written and spoken communication skills.
  4. Fluent Norwegian and English are required.

What's in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience.

More about us
ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.

If you want to discover more about ABB E-mobility, take another look at our website https://e-mobility.abb.com/.

We look forward to receiving your application (documents submitted in English are appreciated).

#J-18808-Ljbffr

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