Service Coordinator Naxys

5 days ago

Bergen, Vestland, Norway Kongsberg Gruppen Full time

Ready to take your career to the next level? Kongsberg Discovery is the place for you. Join us as Service Coordinator Naxys. In this role, you will play an important part in our recently acquired Naxys Technologies AS, delivering world leading underwater sensor technology for more than 20 years.

In this Service Coordinator / Business support role, you will be responsible for overseeing the daily service operation. This includes coordinating field service engineers internally and regionally, being in contact with customers and Kongsberg Discovery personnel worldwide, ensuring that customer requests are given the right attention. You will also be involved from a project and delivery perspective and work closely with the administration both in Bergen and Horten.

No matter if you're just starting out or have a few years of experience, we're here to help you grow. We are all about hands-on challenges and support to help you become the best you can be, right from the start of your career. We're all about fostering a creative, collaborative vibe where everyone can bring their ideas to the table.

What you will be doing

  • Coordinate field service engineers internally and regionally and allocate resources for project work.
  • Be a key part of the support operation and ensure that customer requests are given the right attention.
  • Delegate and direct service tasks, monitor the progress of current service projects, and manage service team members to ensure the team's objectives and sales goals are met.
  • Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations.

We think you should have

  • Technical background with international industry knowledge and experience in electronics.
  • Experience from offshore operations or as travelling service engineer is an advantage.
  • Good organizational skills, strong creative thinking and problem-solving skills with the ability to work under pressure and handle stress.
  • Service-minded with a customer focus; sales, economics and management experience.
  • Fluent in English and Scandinavian, both written and spoken.
  • Strong analytical skills with attention to details.

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for

This employment requires security clearance by the Norwegian National Security Authority. The successful candidate may start work with limited accesses whilst the clearance is being processed. Please note that this might affect the offer process or employment.

You are able to

  • Build a useful network of contacts and relationships and utilize it to achieve objectives.
  • Adhere to company rules and procedures and execute plans with commitment and determination.
  • Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
  • Analyze complex issues and problems and come up with rational judgments.
  • Communicate in a clear, precise and structured way.
  • Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.

Where you will be working
Bergen, with occasional travel to Horten.

Interested in knowing more? Contact
Rune Kr. Stålstrømm VP Service and Technical Support +47915 13 347
Applications will be continuously evaluated, please apply at your earliest convenience.

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