Kundserviceagent Customer Service · Oslo, Norway

4 days ago


Oslo, Oslo County, Norway Instabee Group Full time

Om oss i Instabee:
Året 2022 ble Instabee grunnlagt etter sammenslåingen av Instabox og Budbee - to ledende selskaper innen pakkeleveranser med tre ulike merkevarer: Budbee, Instabox og Porterbuddy. Instabee leverer for millioner av forbrukere over hele Europa og er på vei for å bli ledende i Europa når det kommer til pakkeleveranser

Dine oppgaver som kundeserviceagent:
Som en del av Instabee's kundeserviceavdeling er du ansiktet utad og stemmen til selskapet. Vi legger derfor stor vekt på å alltid levere femstjerners service til våre kunder. Vi fortsetter å vokse, og trenger derfor å utvide teamet vårt i 2024. Vi leter etter heltidsansatte som ønsker å være en del av vårt raskt voksende selskap.

Oppgavene vil blant annet inkludere:

  1. Kommunikasjon via sms, e-post og telefon med både sluttkunder og sjåfører
  2. Håndtering av spørsmål av forskjellige omfang og karakterer
  3. Sikre utmerket kundeservice og opprettholde vårt omdømme
  4. Fokusere på å opprettholde et positivt bilde av Instabox og Porterbuddy for våre kunder
  5. Legge vekt på en positiv levering opplevelse for brukere av skap

Vi er åpne mellom 10:00 - 22:30 hverdager og lørdager, og mellom 12:00 - 22:30 søndager. Arbeidstidene vil variere med en rullering av kvelds - og dagtidsvakter, med forventning om å jobbe/være tilgjengelig annenhver helg.

Hvem du er:
Vi leter etter en dedikert kundeserviceagent som trives i et dynamisk miljø. Du har en sterk serviceorientering og ønsker å finne løsninger på forskjellige problemer. Sammen med resten av teamet vil du bidra til å oppnå avdelingens mål og sikre en enestående kundeopplevelse.

Minimumskrav:

  1. Erfaring innen kundeservice eller lignende rolle
  2. Selvsikker bruker av ulike IT-systemer
  3. Flytende i både norsk og engelsk

Hva får du:
Vi kan love deg at du vil bli utfordret, utvikle ferdighetene dine og ha muligheten til å jobbe med virkelig fantastiske og kompetente kolleger. Vi tilbyr også en av markedets beste pensjon - og forsikringsordning. Hvis du liker endringer og vil være med på å bygge noe virkelig unikt - er dette stedet for deg

Mangfold og inkludering er veldig viktig for oss, og vi forplikter oss til å skape et inkluderende arbeidsmiljø. Vi ønsker å være en arbeidsplass der alles perspektiver og meninger blir verdsatt, og vi er dedikert til å skape muligheter for at alle ansatte skal trives og nå sitt fulle potensial.

Vår rekrutteringsprosess inkluderer konsise logikk- og personlighetstester gjennomført via Alva Labs for å vurdere kandidaters egnethet.

#J-18808-Ljbffr

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