Customer Success Manager

6 days ago

Oslo, Oslo County, Norway Heimdall Power Full time

WHO WE ARE:

Heimdall Power is a fast-growing Norwegian-born tech company, established in 2016. We have global ambitions and are already present in 17 European countries as well as the U.S. We aim to optimize power grids worldwide, promoting a swift, secure and affordable green energy transition. Our unique offering combines software and sensors to increase capacity in power grids by 40% on average. By enabling more efficient use of existing infrastructure we reduce carbon footprints while at the same time creating value for society, industry and our shareholders.

THE POSITION:

We are seeking a Customer Success Manager to ensure customers maximize the value of our solutions while identifying opportunities for upselling. This role requires a strong technical background in the Power Transmission and Distribution domain, with an added emphasis on relationship management, commercial growth, and customer advocacy.

RESPONSIBILITIES:

  1. Customer Relationship Management: Build and maintain strong relationships with customers to understand their needs and ensure long-term success.
  2. Upselling & Expansion: Identify opportunities for expanding our solutions within existing customer accounts and drive revenue growth.
  3. Onboarding & Adoption: Guide customers through the onboarding process, ensuring a smooth transition and alignment with their objectives.
  4. Customer Advocacy: Act as the voice of the customer within Heimdall Power, providing insights to the technical and product teams to improve our offerings.
  5. Performance Monitoring: Track customer KPIs and proactively address challenges to optimize value realization.
  6. Collaboration: Work cross-functionally with internal teams.

QUALIFICATIONS:

  1. Bachelor's or Master's degree in Technology, Engineering, or a related field.
  2. At least 3 years of experience in the Power Transmission and Distribution industry or similar technical domains.
  3. Experience in a customer-facing role such as Customer Success, Account Management, or Sales.
  4. Strong understanding of grid technologies.
  5. Fluency in English is required.

SKILLS:

  1. High sense of ownership, proactive attitude, and solution-oriented mindset.
  2. Ability to identify upsell opportunities and drive commercial expansion.
  3. Expertise in managing multiple projects, tasks, and customer interactions simultaneously.
  4. Ability to work effectively within an international team.
  5. Flexibility to accommodate occasional work outside standard business hours.

WHAT WE OFFER:

  1. Competitive compensation package.
  2. An energetic, young, and dynamic work environment.
  3. A chance to work with top-tier technology and contribute directly to the green transition on a global scale.
  4. Professional development. We strongly believe in the growth of our employees. At Heimdall Power, you will be given the necessary tools to grow as a person and a professional.
  5. Work-life balance. We offer flexible working conditions, allowing you to balance your professional and personal life.

At Heimdall Power, you'll have the opportunity to work at the intersection of cutting-edge technology and customer success, driving meaningful change in the energy sector. If you're passionate about project management, thrive in a collaborative environment, and excel at building strong customer relationships, we want to hear from you

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