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Spares & Services Sales Coordinator Location: Kongsberg Maritime - Global Customer Support, Ber

1 month ago

Bergen, Vestland, Norway Kongsberg Gruppen Full time

Would you like to be a part of an ambitious team that focuses on results and building valuable relationships with customers? Do you want to be the go-to person for vessels around the world that need critical spares and service? Then keep reading – this might be the job for you

Kongsberg Maritime's Energy - Global Customer Support is seeking a dedicated team member as a Spares & Services Sales Coordinator to execute delivery of spares and services for our worldwide fleet.

As a spares & services sales coordinator, you will be the bridge between our customers and internal teams – collaborating closely with our technical engineers to proactively present value-adding service offerings for our customers. The team you will join is known for its positive environment, informal culture, and inclusive behavior.

In this role, you will provide aftermarket support for the comprehensive portfolio of electrification, drives, and energy storage products for marine applications. Kongsberg Maritime's energy product range includes switchboards, electric drives, rotating equipment (motors and generators), and batteries, all integrated with a unique approach to energy management and overall vessel control. This role provides a good opportunity to develop technical competence for our products.

What you will be doing

  • Creating quotations and performing sales of single spare parts, spares with configuration, minor LCM upgrades, service jobs, and replacement units.
  • Handle customer inquiries, manage orders, and ensure seamless invoicing.
  • Communicate and follow up with resources out in the field throughout service.
  • Responsible for ensuring structured handovers and follow-up.
  • Proactively offer field service and improve customers' experience.
  • Contribute to the economical result in service projects and sales orders.
  • Work with our technical support teams to resolve customer problems.
  • Extensive customer communication and close cooperation with our Global Customer Support teams worldwide.

Qualifications and experience of interest

  • Motivation for or experience within engineering, project management, administration, or economics.
  • Technical interest.
  • Work experience from commercial and customer-oriented roles.
  • Excellent verbal and written communication skills in English.

This employment may require security clearance by the Norwegian National Security Authority or a background check. For more information visit www.nsm.no.

You are also able to

  • Act on your own initiative, make things happen, and accept responsibility for the results.
  • Use a methodical and systematic approach, plan, define clear priorities, and allocate resources effectively.
  • Focus on bottom-line results, identify potential risks, and monitor the financial impact of your activities.
  • Communicate in a clear, precise, and structured way.
  • Cooperate well with others, share knowledge, experience, information, and support others in the pursuit of team goals.

What we can offer you

  • Personal development and career opportunities.
  • Competitive terms including attractive insurance policies and pension schemes.
  • We offer flexible working hours.
  • Social welfare club with social and recreational activities.
  • Possibilities to join our 24/7 duty commercial service.

Our Global Customer Support division is responsible for Kongsberg Maritime's services, upgrades, and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts to secure availability and predictability for our customers.

Protecting people and planet

Applications will be reviewed on an ongoing basis – so what are you waiting for?

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