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Senior Customer Support Consultant
1 month ago
Are you passionate about delivering exceptional customer support and solving complex technical issues? As a Senior Customer Support Consultant at Corporater, you will play a critical role in ensuring an outstanding customer experience by providing advanced technical and functional support to our global customers.
You will be responsible for troubleshooting complex issues, guiding customers on best practices, and working closely with internal teams to enhance our support processes and product offerings. As a senior member of the team, you will also mentor junior consultants and contribute to continuous improvement initiatives within customer support.
Key Responsibilities:Advanced Customer Support: Provide high-quality technical and functional support for Corporater's software solutions to customers worldwide.
Issue Resolution: Analyze, diagnose, and resolve complex customer issues, ensuring timely follow-up and effective communication.
Escalation Management: Act as the primary escalation point for complex cases, collaborating with engineering and product teams to find solutions.
Knowledge Sharing & Training: Create and maintain documentation, FAQs, and knowledge bases to enhance customer self-service and team knowledge.
Mentoring & Coaching: Support and mentor junior consultants, helping them develop their technical and customer-handling skills.
Customer Advocacy: Represent customer interests internally, providing feedback to product and engineering teams for product enhancements.
Process Improvement: Identify and implement improvements in customer support workflows to enhance efficiency and customer satisfaction.
Experience: Minimum 5 years in customer or technical support, preferably in a SaaS or enterprise software environment.
Technical Skills: Strong understanding of software troubleshooting, SQL databases, integrations, and APIs. Experience with cloud-based solutions is an advantage.
Problem-Solving Ability: Analytical mindset with a structured approach to diagnosing and resolving technical issues.
Communication Skills: Excellent verbal and written communication skills in English and Norwegian - any other languages are a plus.
Customer-Oriented Mindset: Strong ability to empathize with customers and provide solutions that meet their needs.
Collaboration: Ability to work cross-functionally with support, product, and development teams.
Tools & Systems: Experience with ticketing systems (such as Zendesk, Jira, or similar), CRM systems, and documentation tools.
Join a thriving team at Corporater, a pioneer in GPRC solutions, and benefit from:
Opportunities for professional development and international career paths.
A supportive work environment with competitive compensation and comprehensive benefits.
Contributing to a team committed to delivering impactful solutions that make a difference globally.
Apply Now: Submit your application via our careers page. We are eager to see how you can contribute to our team
Corporater is an equal-opportunity employer and welcomes applications from all qualified individuals.
Location: Stavanger, Norway
Important Information:
- This is a direct company recruitment. We will not accept offers, applications, or candidates via external agencies.
- As a candidate, you will need to have a valid work/residence visa for Norway/Schengen. Corporater does not offer visa sponsorship.
- For successful candidates, we may ask for consent to perform a vetting/background check.
