Customer Success Manager

4 days ago

Stavanger, Rogaland, Norway TN Norway Full time

I Advania Customer Success jobber medarbeidere med kunnskap om forretningsverdien av hele bredden av Advania sine tjenester. Vi jobber tett på kunden og drar nytte av hverandres kompetanse og styrker internt. Vårt fokus er aktiv relasjonsbygging og kundepleie, og sammen sikrer vi høy kundetilfredshet i tråd med vår høyeste ambisjon – aldri mist en kunde.

Som Customer Success Manager vil du ha fokus på videreutvikling og god oppfølging for å sikre at kunden tar i bruk riktige tjenester som støtter oppunder deres strategi. Du vil jobbe tett med kundens ledelse og IT avdeling, samt med tekniske ressurser internt hos oss.

Ditt ansvar vil være å:

  1. Overvåke kundens bruk av tjenestene, analysere og gi råd for optimal utnyttelse
  2. Sikre økonomisk forsvarlighet i kundeoppfølgingen
  3. Løse eventuelle problemer eller utfordringer kunden måtte ha, og samarbeide med interne team for å sikre rask og effektiv løsning
  4. Forvaltning av kundeportefølje
  5. Bygge og vedlikeholde sterke kunderelasjoner ved å være en pålitelig kontaktperson for kunden
  6. Forstå kundenes forretningsbehov og målsetning for å kunne tilby riktige tjenester og løsninger

Kvalifikasjoner:

  1. Erfaring fra IT-bransjen
  2. Relevant utdanning innen økonomi, ledelse og/eller IT

Vi tilbyr:

  1. 5 uker ferie
  2. Markedsledende helse- og reiseforsikringer
  3. Et inspirerende arbeidsmiljø med fagsamlinger, seminarer og foredrag
  4. Muligheter for sosialt engasjement både i og utenfor arbeidstid

Vårt fokus på å være en av de beste arbeidsplassene i landet gjenspeiles i arbeidsplassanalyser som viser høy tilfredshet blant våre medarbeidere. Advania har både retningslinjer for likestilling og bærekraft, og vi legger stor vekt på mangfold. Vi ønsker søkere med ulik bakgrunn, erfaring og kompetanse velkommen. Ulikhetene våre er det som skaper et bedre arbeidsmiljø og åpner for kreativitet, innovasjon og ydmykhet. Er det et krav eller to du ikke treffer på, ta sjansen og søk likevel.

#J-18808-Ljbffr

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