Customer & Partner Success Engineer

Ever tried convincing an engineer to change the way they work?

It's not for the faint of heart.

Our AI-powered software is transforming the energy industry - but only if our customers actually master it.

And that's where you come in.

Locations eDrilling

We create innovative software for a better world

eDrilling is an energy-tech company driving the digital and sustainable transformation of the energy industry with a cutting-edge software portfolio. For over 30 years, we've been at the forefront of technology, and now, as a "30-year-old startup," we're embracing our next big transition.

Our core may be rooted in the world of drilling, but our vision extends far beyond oil and gas. With new opportunities emerging, we're expanding our technologies to support the clean and sustainable energy transition, using AI to drive profitability while powering the future.

As we pioneer the shift from oil and gas to clean energy, we are energized by the journey ahead. With projects like our AI Drilling Agent, Ida, and the launch of our first CCUS product, the foundation we've built over the past decades is propelling us into the next era of energy innovation.

This is just the beginning.

A long history of innovation

1. 1998 - Dynamic Well Control
2. 2000 - Digital Twin
3. 2004 - AI Automated Monitoring
4. 2008 - Dynamic Simulator
5. 2010 - Well Mapping
6. 2013 - Cloud Native Well Construction software
7. 2016 - Autocalibration
8. 2021 - Parameter Optimization
9. 2022 - Dynamic Well Control for CCUS
10. 2024 - Well design and engineering AI Agent - Nora

The challenge

We're a committed team on a mission to build and provide the most valuable, highest quality, and safest AI software for the energy industry. Our key challenge now is making sure our customers and partners don't just use our solutions, but truly integrate them into their daily operations.

Your mission

Make our software the go-to standard and not just another tool on the shelf. You'll ensure customers and partners don't just install our software but master it. From onboarding and integration to long-term adoption, you'll drive real, measurable impact.

Working closely with engineering, sales, and leadership, you'll lead training, solve technical challenges, and shape how customers engage with our AI-powered solutions.

Here's something of what awaits you

This is a brand-new role, and you'll define how we onboard, support, and ensure long-term success for our partners and customers.

You'll help major energy companies transition from traditional, consultant-heavy workflows to AI-powered decision-making, guiding them through the shift.

This isn't a desk job. You'll travel to customer sites, lead training sessions, troubleshoot issues, and ensure our technology is delivering real-world value.

What you'll do

1. Get customers and partners up and running, guiding them through setup and ensuring they feel confident using our solutions from day one.
2. Develop clear, repeatable onboarding and training methods, document best practices, and create materials that make adoption smooth and scalable.
3. Track how customers use our technology, provide support where needed, and ensure they're seeing real value in their daily workflows.
4. Help customers understand how our software fits into their operations and contribute to Proof of Concept projects.
5. Be our customers' trusted advisor, offering ongoing support and answering key questions.

Who you are

This role blends technical expertise, customer interaction, and problem-solving. If you recognize yourself in the points below, chances are you'd thrive as our next Customer & Partner Success Engineer.

1. You have experience in oil, gas, or energy operations, or you understand the challenges engineers face in the field.
2. You love getting into the details - whether it's AI, physics-based modeling, or complex software integrations.
3. Helping customers succeed drives you.
4. You're comfortable figuring things out as you go, creating structure where needed, adapting quickly, and keeping momentum in a fast-changing environment.
5. You understand that customer success doesn't stop at support; it's also about driving adoption and retention.

Life @ eDrilling

For over 30 years, we've been at the forefront of innovation, but now, we're entering a new era. Each day brings new opportunities to make energy operations smarter, safer, and more sustainable.

True progress doesn't happen in isolation. That's why collaboration is central to everything we do.

Ready to be part of something extraordinary?

Then let's get to work and shape the future together.

FAQ - what you need to know

Nope, this role is about customer success, not just support. Your focus will be on helping customers adopt and integrate our software solutions.

You don't need to be a software developer, but you should be comfortable working with advanced technology.

Expect some travel, primarily to Houston and Italy, where many of our key customers are based.

The role is hybrid; while you'll have flexibility, some on-site work with customers will be required.

Success is measured by customer adoption, retention, and satisfaction.

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