Customer Success Team Lead

1 week ago


Stavanger, Rogaland, Norway Stimline Full time

We are seeking a Customer Success Team Lead to build and lead our customer success team and service desk.

This is a critical role that will ensure our customers are satisfied with our products and services and that their needs are met in a timely and efficient manner.

You will need
  • Bachelor's degree in a relevant field (e.g., petroleum engineering, chemical engineering, business, etc.)
  • At least 5 years of experience in customer success, account management or a related field from the oil and gas industry
  • Proven track record of building and leading successful customer success and account teams
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and team members
  • Ability to work in a fast-paced, dynamic environment
Key responsibilities
  • Lead a team of customer success representatives
  • Work closely with our sales and software development teams to understand customer needs and deliver solutions that meet those needs
  • Establish and maintain strong relationships with key customers
  • Monitor customer satisfaction metrics and take proactive steps to address any issues
Why Join Stimline Digital?
  • Impactful Work: Help shape the future of the energy sector through cutting-edge software solutions
  • Collaborative Culture: Join a team of driven professionals who encourage knowledge sharing and continuous improvement
  • Growth & Innovation: Enjoy an environment that fosters professional development, innovation, and hands-on learning
  • Competitive Package: We offer a competitive salary, benefits, and a flexible work environment
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