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Client Advisor, Oslo
1 month ago
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and values to the final clients, guiding them into the world of Prada Brands.
You hold yourself accountable to achieve your individual and team sales targets, acting as a proactive player in ensuring the best service and responding to customer needs for both in-store and on e-commerce channels.
RESPONSIBILITIES
- Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellence service in accordance to the "client journey ceremony."
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate excellence knowledge of the products as well as Prada/Miu Miu history, culture, and DNA.
- Capture customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice.
- Take ownership of resolving client complaints liaising with the line manager and Client Service team, when necessary.
- Operate with the highest level of care and respect for the products.
- Utilize Company digital tools actively to offer a complete and integrated luxury experience.
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meetings.
- Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room.
- Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics, and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
KNOWLEDGE AND SKILLS
- Previous experience with premium or luxury brands.
- Solid knowledge of luxury and product.
- Familiarity working with KPIs.
- Good communication and interpersonal skills.
