Process Improvement Lead

2 days ago


Oslo, Oslo County, Norway TN Norway Full time
Lead Process Improvement Initiatives

TN Norway is committed to driving efficiency, innovation, and business growth. We are seeking a highly skilled Process Improvement Lead to lead key initiatives that enhance operations, streamline automation, and identify new business opportunities.

As a member of our Management Team, you will collaborate with stakeholders, develop impactful solutions, and ensure compliance with company policies and strategic objectives.

Key Responsibilities
  • Drive cross-border initiatives and efficiency improvements.
  • Oversee automation and internal tooling projects.
  • Act as the interface between Nordic operations and IT/system owners.
  • Translate business needs into system requirements.
  • Maintain training, documentation, and coordination for support systems.
  • Own and optimize key operational tools (ServiceNow, MyServicePoint, Talkdesk, Kantata, etc.).
  • Represent TN Norway in continuous improvement initiatives.
  • Identify and recommend business growth opportunities.
  • Develop and execute strategic business plans.
  • Improve internal and external processes.
  • Address and resolve customer dissatisfaction.
Our Values
  • We value teamwork and collaboration.
  • We promote a culture of innovation and creativity.
  • We offer learning opportunities and career growth.

We are looking for a talented professional who can contribute to our mission of driving business growth and operational efficiency.



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