
Ground Operations Supervisor Specialist
1 day ago
We are recruiting for a highly skilled Ground Operations Supervisor Specialist to join our Ground Services team based at Oslo.
As a Ground Operations Supervisor Specialist, you will be responsible for supervising your team to deliver exceptional customer service to our customers and ensure they receive the award-winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed, as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding, and any other challenges.
The successful candidate will have the following qualifications and skills:
- Relevant College or University qualification
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level
- Excellent communication skills with fluency in the English language
- Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations
- Able to perform duties under pressure while maintaining the highest levels of customer service standards
- Good understanding of conditions of carriage, International Civil Aviation Safety, and Security procedures
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling
- High level of computer literacy
- Excellent customer focus and service delivery
Key Responsibilities
- Coordinating ramp handling activities to ensure smooth departure processes
- Leading the airport team to achieve on-time flight closures and enhance overall on-time performance
- Efficiently allocating manpower during duty periods for Customer Service Agents and providing support to the Airport Services Manager in case of flight disruptions
- Providing leadership, guidance, and feedback to team members to drive performance and growth
- Generating reports and maintaining a clean and organized workspace while supporting the Airport Services Manager in implementing training programs
- Overseeing and training the ticketing team
About Qatar Airways Group
We've built a reputation for excellence across 12 different businesses. Our story started with four aircraft, but today we're a global community that inspires greatness. Every person contributes to our proud story, creating unique experiences for our customers or innovating behind the scenes.
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