
Software Infrastructure Strategist
2 days ago
About the Role:
We are seeking a highly skilled Technology Architect to join our team at Infosys Limited. As a key member of our IT organization, you will play a critical role in designing and implementing scalable ServiceNow solutions that meet the evolving needs of our business.
Your Key Responsibilities:
- Architectural Design & Strategy: Collaborate with cross-functional teams to understand requirements and develop effective ServiceNow solutions. Define best practices and guidelines for ServiceNow development and integration, ensuring scalability, security, and alignment with organizational goals.
- Solution Implementation & Integration: Lead the implementation of ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, Knowledge) and ITAM (Hardware & Software Asset Management). Integrate ServiceNow with third-party tools and enterprise systems.
- Scripting & Development: Create custom ServiceNow solutions and workflows to address various business needs, focusing on integrations and automation. Leverage ServiceNow APIs, web services, and Orchestration capabilities to extend platform functionality. Mentor junior ServiceNow developers and administrators, and coordinate with cross-functional teams for timely project delivery.
- Support & Troubleshooting: Troubleshoot complex technical issues related to ServiceNow configurations, customizations, and integrations. Support ServiceNow upgrades, patches, and ongoing enhancements with minimal disruption to business operations.
- Stakeholder Management: Engage with key stakeholders to gather requirements, provide regular project updates, and present technical solutions. Conduct workshops and presentations to explain the technical architecture and benefits of proposed solutions.
About Us:
Infosys Limited is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing global enterprises, we expertly steer our clients through the complexities of digital change.
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