
Multilingual Communication Expert
1 day ago
We are seeking a motivated and experienced Norwegian Customer Service Representative to join our team in Malta and contribute to the success of our business.
The successful candidate will be responsible for providing Norwegian-language customer support via email and chat, as well as moderating content across various platforms to ensure compliance and prevent harmful activity.
This is a dynamic and fast-paced role that requires strong communication skills and attention to detail.
Responsibilities:
- Respond to customer inquiries and resolve issues via email and live chat.
- Review and moderate user-generated content in accordance with company guidelines and legal requirements.
- Identify and escalate policy violations and fraudulent activities.
- Provide feedback on trends and user issues to improve processes.
- Maintain accurate records and meet performance targets.
Requirements:
- Fluent in Norwegian and English.
- Proficiency in Microsoft Office applications.
- Ability to work rotating shifts, including mornings and late nights until midnight.
- Strong decision-making and problem-solving abilities.
- Willingness to learn and adapt to changing policies and procedures.
What We Offer:
- Competitive salary with performance-based bonuses.
- Comprehensive training and career progression opportunities.
- Health insurance after 6 months of employment.
- Relocation support, including airport pickup, temporary accommodation, and flight reimbursement (up to €200 after 6 months).
- Indefinite contract.
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