Guest Experience Coach

2 days ago


Oslo, Oslo County, Norway Lululemon Athletica Full time
Job Summary
The Educator role is a key contributor to our retail success, focusing on delivering exceptional customer experiences and driving sales growth through expert product knowledge and personalized service.

Key Responsibilities:
  1. Customer Support: Provide assistance to customers, responding to their needs and preferences to create a positive and memorable shopping experience.
  2. Product Education: Share knowledge of Lululemon products, highlighting features, benefits, and styles to help customers make informed purchasing decisions.
  3. Sales Performance: Meet or exceed sales targets through effective upselling and cross-selling techniques, while maintaining a customer-centric approach.
  4. Teamwork: Collaborate with colleagues to achieve store goals, share knowledge, and support each other in delivering exceptional customer experiences.

Required Skills and Qualifications:
  • Diversity and Inclusion: Promote an inclusive environment that values diversity, respecting individual differences and fostering equality for all customers and colleagues.
  • Guest Service: Deliver exceptional customer service, responding to individual needs and preferences to create a positive and memorable shopping experience.
  • Communication Skills: Demonstrate effective verbal and non-verbal communication skills to engage with customers, colleagues, and management.
  • Problem-Solving: Apply critical thinking and problem-solving skills to resolve customer concerns and issues in a timely and professional manner.

Benefits:
Lululemon offers a comprehensive benefits package, including competitive compensation, extended health plans, paid time off, savings plans, generous employee discounts, fitness classes, and professional development opportunities.



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