
Desktop Support Engineer
2 days ago
We are Nevulyn IT, a leading provider of digital innovation, offering comprehensive IT solutions that empower businesses across the globe. Our commitment to excellence and proven track record of success drive our teams to deliver tailored, cutting-edge technology solutions that enhance operational efficiency and drive growth.
About the Role:
We seek an energetic and customer-focused IT Support Specialist to join our team. You will be responsible for providing technical support to our employees and ensuring the seamless operation of our technology.
Key Responsibilities:
- Provide timely and efficient technical support through various channels.
- Troubleshoot hardware, software, and network-related problems.
- Install and configure software applications, operating systems, and peripherals.
- Manage user accounts, permissions, and access requests.
- Document issues, resolutions, and support procedures.
- Escalate unresolved issues to senior IT staff.
- Assist in maintaining IT inventory and documentation.
- Provide user training on basic IT tools and applications.
- Contribute to IT support process improvements.
- Support testing and evaluating new technology.
Requirements:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience in IT support or help desk roles.
- Strong knowledge of computer hardware, software, and networking concepts.
- Proficiency with Windows and/or macOS operating systems, MS Office Suite, and common software applications.
- Excellent customer service and communication skills.
- Ability to troubleshoot technical issues effectively.
- Strong organizational and time-management skills.
- Fluency in the local language is preferred.
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