Customer Advocacy and Content Development Specialist

3 days ago


Oslo, Oslo County, Norway Timely Full time
Job Description

About Timely: Timely is a leading provider of automatic time tracking software. Our innovative tool automates the creation of time sheets by correlating computer activity with projects and tasks, allowing for a seamless and efficient time-tracking experience. At Timely, we prioritize user privacy - all activity information is kept strictly confidential and is never shared with anyone but the user.

We're looking for a skilled Customer Advocacy and Content Manager to join our Marketing team. As part of this role, you'll report directly to the Head of Lifecycle Marketing and design, execute, and optimize customer-centric content that drives adoption, engagement, account expansion, and customer advocacy.

About the Role

You will support a hybrid product-led growth and sales-led growth go-to-market strategy using content that engages our customers to explore and adopt the product. You'll work cross-functionally with Product, Customer Success, and Sales teams to support the different customer paths.

  • Design and create multi-channel customer engagement content- linking product features to customer pain points.
  • Build strong relationships with our customers to understand their challenges, uncover success stories, challenges, and opportunities that will inspire others to use Timely.
  • Report and analyze: Analyze performance data to optimize content and share insights with stakeholders
  • Act as a public-facing advocate for our customers, showcasing their use cases and success in blogs, webinars, videos, and events.

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