Content Operations Specialist

2 days ago


Oslo, Oslo County, Norway Timely Full time

Timely is seeking an experienced professional to develop and execute education strategies that drive product adoption and retention. The ideal candidate has a proven track record in operations within consultancies, agencies, or SaaS businesses and possesses deep knowledge of customer challenges in key markets.

Key Responsibilities
  • Strategy Development
  • Create learning programs that align with customer needs, focusing on solving key issues like adoption, utilization, and efficiency.
  • Data Analysis
  • Analyze user behavior and segment customers to deliver highly relevant educational content, ensuring users receive the right resources at the right time.
  • Use data to spot where users struggle with adoption and craft resources to solve those issues quickly.
  • Community Building
  • Collaborate with Support, Customer Success, and Marketing teams to build a content-rich hub where users find answers, share experiences, and learn best practices.
  • Identify customer success stories that show Timely's business impact, sharing them as inspiration for other users.
  • Encourage advocacy by identifying power users and elevating them as product evangelists who contribute to the community and share their success stories.
Requirements
  • Proven experience in operations within consultancies, agencies, or SaaS businesses.
  • Excellent communication skills, including written and verbal, with the ability to convey complex ideas clearly.
  • Ability to create engaging, instructional content, and foster an active, engaged community that supports users throughout their journey.
  • Strong organizational skills, with the ability to manage multiple projects efficiently and collaborate effectively with teams.
  • Adept at thinking outside the box and leveraging data to optimize educational programs and engagement strategies.
  • Understanding of time-tracking solutions and how they optimize business operations.
We Offer
  • Market-leading product innovation.
  • Competitive salary and benefits package.
  • Flexible work environment with remote working options.
  • Continuous learning and professional development opportunities.
  • Dynamic team culture.
  • Inclusive workplace culture.

Please submit your CV and examples of content you've created that showcase your ability to simplify complex ideas.



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