
Content Operations Specialist
2 days ago
Timely is seeking an experienced professional to develop and execute education strategies that drive product adoption and retention. The ideal candidate has a proven track record in operations within consultancies, agencies, or SaaS businesses and possesses deep knowledge of customer challenges in key markets.
Key Responsibilities- Strategy Development
- Create learning programs that align with customer needs, focusing on solving key issues like adoption, utilization, and efficiency.
- Data Analysis
- Analyze user behavior and segment customers to deliver highly relevant educational content, ensuring users receive the right resources at the right time.
- Use data to spot where users struggle with adoption and craft resources to solve those issues quickly.
- Community Building
- Collaborate with Support, Customer Success, and Marketing teams to build a content-rich hub where users find answers, share experiences, and learn best practices.
- Identify customer success stories that show Timely's business impact, sharing them as inspiration for other users.
- Encourage advocacy by identifying power users and elevating them as product evangelists who contribute to the community and share their success stories.
- Proven experience in operations within consultancies, agencies, or SaaS businesses.
- Excellent communication skills, including written and verbal, with the ability to convey complex ideas clearly.
- Ability to create engaging, instructional content, and foster an active, engaged community that supports users throughout their journey.
- Strong organizational skills, with the ability to manage multiple projects efficiently and collaborate effectively with teams.
- Adept at thinking outside the box and leveraging data to optimize educational programs and engagement strategies.
- Understanding of time-tracking solutions and how they optimize business operations.
- Market-leading product innovation.
- Competitive salary and benefits package.
- Flexible work environment with remote working options.
- Continuous learning and professional development opportunities.
- Dynamic team culture.
- Inclusive workplace culture.
Please submit your CV and examples of content you've created that showcase your ability to simplify complex ideas.
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