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Senior Manager Payment Operations Specialist

1 month ago

Oslo, Oslo County, Norway Circle K Full time
Job Title: Senior Manager Payment Operations

Circle K is seeking a Senior Manager Payment Operations to join our European team with responsibility for the BeNeLux and Germany markets.

About the Role

We are looking for a highly experienced professional to lead our payment operations in BeNeLux and Germany. As a Senior Manager Payment Operations, you will be responsible for ensuring end-to-end quality and performance across our payment processes. You will work on integrating and optimizing our current issuing, processing, and settlement setup for bank cards and our private label fuel cards.

Key Responsibilities
  • Contribute to strategy development and support operational implementation of global and regional payment initiatives.
  • Support definition of vendor strategy and optimization of current and future state card issuance and PSP vendor mix.
  • Manage and optimize card issuing and acquiring vendor performance against cost and efficiency targets.
  • Play a central role in integration projects, including standardization of platforms and process efficiencies across fuel card issuance and bank card processing.
  • Contribute to defining and implementing future state card & payment architecture and operating model.
  • Responsible for defining, measuring, and follow-up of key vendor performance KPIs/SLAs.
  • Support incident handling processes and optimize pre-, during-, and post-incident processes to improve robustness.
  • Act as subject matter expert in strategic projects covering card issuing and payment processing platforms, including virtual card issuance, EV charging, mobile payments, etc.
  • Drive standardization and efficiency in end-to-end processes from card issuing to payment acceptance and settlement through close collaboration with key internal stakeholders, including IT, Finance, Treasury, etc.
  • Ensure continuous compliance, security, and stability for card and payment systems in close collaboration with European compliance lead and IT security lead.
  • Help define compliance scope for BeNeLux and German markets and support required PSP license applications and implementation.
  • Responsible for regional compliance processes related to certifications and fraud management and prevention, including investigation, mitigation, and reporting.
Requirements
  • Relevant higher education (5-7 years, Master in business administration, economics, technology, etc.).
  • Years of experience from payments and financial services, management consulting, and/or cross-functional roles in comparable organizations.
  • Detailed technical and commercial insight into payment industry generally and fuel cards specifically.
  • Solid experience with process optimization and operating model design and implementation, with management consulting toolbox and problem-solving skillset.
  • Experience working with large data sets and presenting complex materials structured and simplified.
  • Experience working with diverse range of multinational stakeholder groups across multiple functional disciplines, including experience from Business and IT.
  • Strong business acumen, an analytical mindset, and keen interest in cards and payment technology.
  • Experience with financial services/payments regulations and compliance processes is an advantage.
  • Fluent in English (oral and written).
Personal Skills
  • Pro-active, flexible with a positive can-do-attitude in a fast-paced business environment.
  • Analytical, structured, and commercially astute.
  • Team player, with strong relationship building, inter-personal, and influencing skills.
  • Excellent English oral and written communication skills.
About Circle K

Circle K is a proud receiver of the Gallup Exceptional Workplace Award (GEWA) for 3 years in a row. We offer a dynamic work environment that puts people first, with a focus on career growth, collaboration, and innovation. Our benefits package includes complete benefits, paid time off, and learning opportunities to develop new skills and evolve professionally in a fast-growing company.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to contribute their best work. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.