Senior Manager Payment Operations Specialist

4 days ago

Oslo, Oslo County, Norway Circle K Full time
Job Description

Job Title: Senior Manager Payment Operations Specialist

Company: Circle K

Location: Flexible, preferably in BeNeLux or Germany

Job Type: Full-time

About the Role:

We are seeking a highly skilled Senior Manager Payment Operations Specialist to join our European Payment Operations team. As a key member of our team, you will be responsible for ensuring end-to-end quality and performance across our payment processes.

Key Responsibilities:

  • Contribute to strategy development and support operational implementation of global and regional payment initiatives.
  • Support definition of vendor strategy and optimization of current and future state card issuance and PSP vendor mix.
  • Manage and optimize card issuing and acquiring vendor performance against cost and efficiency targets.
  • Play a central role in integration projects, including standardization of platforms and process efficiencies across fuel card issuance and bank card processing.
  • Contribute to defining and implementing future state card & payment architecture and operating model.
  • Responsible for defining, measuring and follow-up of key vendor performance KPIs/SLAs.
  • Support incident handling processes, and optimize pre-, during- and post incident processes to improve robustness.
  • Act as subject matter expert in strategic projects covering card issuing and payment processing platforms, incl. virtual card issuance, EV charging, mobile payments, etc.
  • Drive standardization and efficiency in end-to-end processes from card issuing to payment acceptance and settlement through close collaboration with key internal stakeholders,. IT, Finance, Treasury, etc.
  • Ensure continuous compliance, security and stability for card and payment systems in close collaboration with European compliance lead and IT security lead.
  • Help define compliance scope for BeNeLux and German markets and support required PSP license applications and implementation.
  • Responsible for regional compliance processes related to certifications and fraud management and prevention, including investigation, mitigation and reporting.

Requirements:

  • Relevant higher education (5-7 years, Master in business administration, economics, technology, etc.)
  • Years experience from payments and financial services, management consulting and/or cross functional roles in comparable organizations.
  • Detailed technical and commercial insight into payment industry generally and fuel cards specifically.
  • Solid experience with process optimization and operating model design and implementation, with management consulting toolbox and problem-solving skillset.
  • Experience working with large data sets and presenting complex materials structured and simplified.
  • Experience working with diverse range of multinational stakeholder groups across multiple functional disciplines, including experience from Business and IT.
  • Strong business acumen, an analytical mindset and keen interest in cards and payment technology.
  • Experience with financial services/payments regulations and compliance processes is an advantage.
  • Fluent in English (oral and written).

Personal Skills:

  • Pro-active, flexible with a positive can-do-attitude in a fast-paced business environment.
  • Analytical, structured and commercially astute.
  • Team player, with strong relationship building, inter-personal and influencing skills.
  • Excellent English oral and written communication skills.

About Circle K:

Circle K is a global fuel retailer with a dynamic work environment that puts people first. We offer a range of benefits, including complete benefits packages, paid time off, and learning opportunities to develop new skills.

What We Offer:

  • A collaborative, dynamic, high performing and diverse team.
  • Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
  • Hybrid work to allow a sustainable work-life balance.

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