Head of ServiceNow Platform
2 days ago
We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best. Our ServiceNow platform is a strategic enabler of this vision, providing personalized and seamless experiences, optimized operations, and streamlined internal processes.
We are looking for a seasoned Product Manager to join our ServiceNow platform team. As a Product Manager, you will be accountable for driving the development and delivery of all agreed capabilities and related processes towards our relevant customers.
Your Role and Responsibilities:- You will serve as a key liaison between customers and the product and platform teams
- Act as the primary point of contact for relevant customers and stakeholders
- Owning the customer relationship, you will identify, prioritize, model, and document business processes and requirements
- You will ensure requirements are understood, developed, tested, and delivered according to specification - supporting the testing effort
- Train and manage resources within the product team
- Collaborate with stakeholders to drive improvements, innovation, and adoption
- Work closely with the rest of the ServiceNow team to plan, estimate, manage, and deliver releases
- We consistently look for people who are passionate about what they do
- Able to work with all levels of seniority across IT and the wider business
- Solid experience with ServiceNow - minimum 4 years
- Experience with understanding/supporting business processes, and managing both business and technical requirements
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