Technical Support Agent

4 days ago


Bergen, Vestland, Norway TN Norway Full time
Job Overview
As a Technical Support Agent, you will play a critical role in ensuring exceptional customer experiences for our clients. You will be responsible for handling customer inquiries via phone and working to resolve issues related to Verisure's products and services. If you are passionate about delivering top-notch customer service and possess excellent communication skills, this could be the perfect opportunity for you

About the Job
In this role, you will be responsible for handling customer inquiries via phone and responding to queries related to Verisure's products and services. You will work closely with customers to understand their needs and concerns, providing technical guidance, billing support, and assistance with the app and My Pages. Your primary goal will be to resolve as many inquiries as possible at the first point of contact.

Key Responsibilities
- Handle customer inquiries via phone and respond to queries related to Verisure's products and services
- Work to resolve issues and answer questions related to technical guidance, billing, and app support
- Build good relationships with customers and colleagues
- Collaborate with internal teams to ensure seamless customer experiences

Requirements
- Good communication skills in Norwegian and English, both written and spoken
- Experience in customer service or similar work is preferred
- Ability to solve problems, handle conflicts, and build good relationships

About the Employer
Foundever is a global leader in customer experience (CX) management, with employees around the world. We are the team behind the best experiences for many of the world's leading brands. In Bergen, we are assigned to Verisure and have many engaged and skilled employees who work daily to create the best customer experiences. Efficiency and customer satisfaction are values we cherish. We are a very social and inclusive group that works to perform but also has fun while doing it.

We Offer
- Thorough training and introduction to our alarm systems and programs
- Fixed salary and opportunities for commission
- A social and pleasant working environment
- Canteen arrangement
- Gym
- Bright and nice premises with a central location in Fyllingsdalen
- Good development opportunities in a large international company

Other Information
- Rotating shifts between 8 AM - 6 PM
- Temporary position with the possibility of extension

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