
Frontline Support Specialist
4 days ago
We are looking for a skilled Call Centre Representative to join our team in Bergen, Norway. As a Customer Service Representative, you will be responsible for handling customer inquiries via phone and working to resolve issues related to Verisure's products and services. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.
About the Job
The ideal candidate will have a strong background in customer service, with experience in handling customer inquiries and resolving issues. They will also possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced call centre environment. Additionally, they will have a positive attitude, be adaptable, and thrive in a dynamic work environment.
Key Responsibilities
- Handle customer inquiries via phone and respond to queries related to Verisure's products and services
- Work to resolve issues and answer questions related to technical guidance, billing, and app support
- Build good relationships with customers and colleagues
- Collaborate with internal teams to ensure seamless customer experiences
Requirements
- Good communication skills in Norwegian and English, both written and spoken
- Experience in customer service or similar work is preferred
- Ability to solve problems, handle conflicts, and build good relationships
About the Employer
Foundever is a global leader in customer experience (CX) management, with employees around the world. We are the team behind the best experiences for many of the world's leading brands. In Bergen, we are assigned to Verisure and have many engaged and skilled employees who work daily to create the best customer experiences. Efficiency and customer satisfaction are values we cherish. We are a very social and inclusive group that works to perform but also has fun while doing it.
We Offer
- Thorough training and introduction to our alarm systems and programs
- Fixed salary and opportunities for commission
- A social and pleasant working environment
- Canteen arrangement
- Gym
- Bright and nice premises with a central location in Fyllingsdalen
- Good development opportunities in a large international company
Other Information
- Rotating shifts between 8 AM - 6 PM
- Temporary position with the possibility of extension
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